On the first evening of my stay at the hotel, an unpleasant situation occurred. At twelve o'clock in the morning, the side of the toilet in my room began to leak, and the water began to drain without stopping. This sound of water made it difficult to sleep. I called the reception by phone from the room and the girl from the reception answered that they would come to the room now and solve my problem, after no one came for 20 minutes, I called the reception again and heard: We apologize, yes , we are aware that they will come to you in 5-10 minutes. But for another 20 minutes no one came. And when I called the reception for the third time, the girl said that all their services had already left and would only come tomorrow morning. I demanded to be moved, since it was already midnight and I wanted to sleep, but it was impossible to sleep with the sound of water, and to come help me move my things. The girl came alone and brought the key to another room on the floor above, but invited me to move only for the night, saying that tomorrow morning everything in my room would be fixed. I clarified: what does it mean in the morning? She said that technical services come early, around 7-8 in the morning, and offered her help in moving things. But I have a heavy suitcase and I refused help, clarifying that I could leave my things in this room and return to it tomorrow morning. Entering the new room, I opened, as it seemed to me, the door to the toilet and found myself in the same room, where two people were sleeping in the beds (as in the morning I understood from the voices, since the audibility in the adjacent rooms is excellent, that these were 2 women ). I, of course, apologized and left and once again I apologize to the lovely ladies for the fact that the hotel staff did not warn me when checking me into this room for the night that it was adjacent and did not block the door between adjacent rooms!!! And the most interesting thing is that at 9 am the next day I came to my first room, the water in the toilet was still flowing. Nobody fixed anything. I had to go to the reception and demand to be moved to a normal room, without a running toilet and an adjoining door with women. They quickly moved me, apologized and brought me a compliment from the hotel with an apology card (pictured) to my room. Everyday problems can arise for everyone, but the hotel obviously needs to instruct employees on how to behave in such a situation. There is no need to mislead the client that they will come to him soon and fix everything. Realizing that it was already late and there were no technical services, it was necessary to immediately offer relocation. When checking into an adjacent room, make sure that the door between the rooms is locked. What else didn't you like? Hotel employees address the client by Mr. and last name. We are, after all, in Russia and it is customary for us to address people by name and patronymic. What we liked: a variety of rich breakfasts from quality products, a wide range of breakfast times from 6:30 to 10:30 on weekdays and from 7:00 to 11:00 on weekends. I handed over things to the laundry, the service is paid and not cheap, I took advantage of it because there was a 30% discount on laundry services, but the things came back as new, clean and ironed. Excellent quality! The hotel has not only free Wi-Fi, but also its own port
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