We arrived at Rafiki Safari camp with our 4x4 and roof tents. The campsite was amazing and so very quite. For us, this was the rest we needed and we've appreciated the helpfulness and friendliness of the staff. Since we've arrived we've had nothing but great service from the staff and we lacked for nothing on our campsite. The game drives and walks we performed in Nkhotakota game reserve with them and it was a unique and educational experience, very professional yet also very personal. On our way to the campsite, we've experience mechanical problems with our 4x4, one of the shock absorbers was broken, but we could still drive in spite of it. Chris and Sandy was very helpful in helping us with the repairs. They've tried repairing it themselves, but we soon realize we needed a machinic. Chris recommended a machinic in Nkhotakota, I must say, the machinic was very skilled. He completed the repairs in a few hours and we were happy, since the repairs lasted the rest of your trip, 4 weeks, and I'm pretty sure its still holding. In the process of leaving, we forgot our jack. To make a long story short, Chris and Sandy contacted us and informed us about this. They then made the effort to collect the jack in Nkhotakota, then send it to Lilongwe for us to pick up, since it was on our way. They've been very helpful, friendly and concerned for our wellbeing during this time. We are still very appreciative to them for going the extra mile and for treating us like family. It's not everyday you come across such competent, wonderful and caring people who would do more then just customer service for their guests.