Christiane
November 27, 2023
Location right on the river: priceless
Herd of elephants right in front of our terrace: unforgettable
The luxury room was beautiful at first glance...but unfortunately sobering at second glance. Mold deposits on the sink, completely loose fittings, extremely dusty bed canopy, cushions on the terrace very dirty and umbrella unusable, couldn't be opened due to its position (railing in the way) - couldn't be moved due to the "concrete chunks" that hold the frame, and it was also torn in various places
The staff were unfortunately (apart from our chambermaid) sometimes very unfriendly and generally unmotivated. At check-in we were asked to move the car 20m (!) so that the porters didn't have to walk so far. We were asked to fill out 2 forms, meal times and times for game drives were announced, no overview of the amenities of the accommodation, etc. They were more stressed than welcoming us, a guest-oriented reception can't be done in a guest-oriented way.
The bottle of white wine was served warm in the evening. When we asked if we could have a cold one, we were offered ice cubes, as they didn't have any chilled white wine.
The game drives were unfortunately very hectic in retrospect (after comparing). Sometimes we were taken at high speed to spots where the animals seemed to be staying (arranged via walkie-talkie). It was somehow like a hunt at times. The duration was max. (!) 2.5 hours
Overall, the price-performance ratio was miserable
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