Casey Key Resorts - Beachfront

Location of room #11. Not told were the room would be in the facility. It was in the back and not as attractive as the others.

Beautiful ocean view on the beach

The place was really clean! Didn’t have an ice machine working at the property, we have to request ice in another hotel and pay 💰 for ice! The staff was really profesional and attentive. The cleaning lady went above and beyond to help with any requests but overpriced for the type of place…

We loved being steps away from the beach. Also, appreciated the umbrella and lounge chairs provided on the beach. This was a great property for the weekend trip!

The check in was not fast at all. Code wouldn't work so had to call. Room was not what we expected & does not match the pictures. We paid for the garden veiw & we got the room in the corner of the building facing the parking lot and the ice room machine with the guest bathroom so it was very noisey. There was also dirty handprints on the door with marks on the wall and lots of dust underneath the bed. We asked for a refund for not getting what we expected & they did not give that to us.

Was assigned the wrong room along with other guest.

The property is advertised as Beachfront my husband and I traveled to the hotel from about 2hrs away for our kid free weekend getaway we arrived and realized that our room was in a small corner and there was no courtyard view or beach view the room was not at all what we expected. We immediately called the helpline and explained to them that it was not what we expected and we didn’t use the room and we were not going to stay. They refused to do anything to accommodate us. The GM said he would lose because he didn’t know if he could rent the room again. No refund not even partial. Nor would they let me change my reservation to a later date as we didn’t want to waste our only kid free weekend somewhere that wasn’t at all what we expected. As a gold member my husband and I travel a lot and I’ve never experienced such low levels of customer service.

Some what dated but clean.

Everything from check-in to checking out was smooth and easy. We got there early and called, they let us check in to the room early. The room was very nice and clean. The beach access couldn't get better. We had an amazing time.