Grand Richmond Stylish Convention Hotel Reviews

Response from Property: Dear A. Lim,Greetings from Grand Richmond Hotel!Thank you for taking the time to share your experience with us. We appreciate your review and are sorry to hear that your recent stay did not meet your expectations. We value your feedback and take it seriously. The issues you raised will be addressed to make improvements.We always strive to provide all our guests with an exceptional experience, and we're disappointed that we fell short on this occasion. We hope you will give us another chance to serve you better in the future.Warm regards,The Management Team

Response from Property: Dear Guest,Greetings from Grand Richmond Hotel!Thank you so much for your lovely review and perfect rating! We are thrilled to hear that you enjoyed every aspect of your stay at our hotel, from the surroundings to the amenities, cleanliness, and service. Providing a clean and welcoming environment along with attentive and polite staff members is our top priority, and we're delighted that we could meet your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. It was our pleasure to have you as our guest, and we look forward to welcoming you back again in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Thank you again for choosing our hotel, and we can't wait to see you again soon!Warm Regards,The Management Team

Response from Property: Dear Jasper,Greetings from the Grand Richmond Hotel!Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had a near-perfect experience during your time with us.While we are delighted that you found our pillows to be comfortable and enjoyed your stay overall, we apologize for any inconvenience caused by the soundproofing in your room. Your comments will be shared with our maintenance team to address this matter promptly.We truly value your feedback as it helps us to continuously improve and enhance the experience of our guests. We hope to have the opportunity to serve you again and provide you with a more enjoyable stay.Warm Regards,The Management

Response from Property: Dear Kwan Kit,Greetings from Grand Richmond Hotel!We would like to extend our heartfelt thanks for your feedback and for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you found our hotel to be a good business conference venue for the area. Your positive comments about this aspect of our hotel are truly encouraging.Furthermore, we want to express our gratitude for choosing our hotel for your stay. We appreciate your trust in us to provide you with a comfortable and convenient experience. Your rating of 3/5 is greatly appreciated. However, may we ask for some input from you on how we can make it a 5/5 experience as it will help us to continually improve our services. At Grand Richmond Hotel, we are dedicated to ensuring that each guest's experience is memorable and positive. We invite you to return for another experience with us. Rest assured, we will do our utmost to provide you with an even better level of service, building upon your valuable feedback.Thank you once again for your review, Kwan Kit. We look forward to welcoming you back and providing you with an excellent stay.Warm regards,The Management Team

Response from Property: Dear Nantakan,Greetings from the Grand Richmond Hotel!Thank you so much for your incredible perfect 5 rating! We are overjoyed knowing that your stay was perfect and that you love our good location! Your heartfelt rating on all categories motivates us to continue delivering the best service possible. We can't wait to welcome you back on your next visit and continue to exceed your expectations!Warm regards,The Management Team