We stayed at the Sofitel in a Prestige Suite for a long weekend with the family. The check-in process was easy. We were sat down in a separate area and were offered champagne and juice for my son. They also provided champagne (Laurent-Perrier) and juice for my son as a welcome gift. Nice touch! This was part of hubby’s Accore Patinum status. A room our room came with a Butler Service, which was very good, reliable and responsive. They booked dinner for us, the spa and brought anything we required. The food in the hotel restaurants, as well as room service, was very good and delicious for breakfast, lunch and dinner. The spa was good. I had a 30 minute complimentary soak, which was really relaxing. Some of the jets in the spa beds were not working on the day. The massage I had was also very good. I came away very relaxed. The staff was friendly and let my son have a little tour of the spa as well. The suite we stayed in was very large, with a really big balcony overlooking the pool and Hastings Street. The suite is a little tired. The sofa in the lounge area, which is also a sofa bed, was a bit uncomfortable. One of the cushions has softened and could feel the sofa bed structure underneath. The bathroom is also showing its age, having a small corner spa bath. The bathroom has double sinks. The bed, however, was very comfortable and slept really well. They also have a mix of pillows, as well as a pillow menu, including soft pillows, a must for stomach sleepers. The balcony had two lounge chairs with an umbrella, a large round chair and a large outdoor table. The pool is large with plenty of lounge chairs around it. It wasn’t busy when we were there. The hotel also has Coolcabanas for hire for the beach which is just across the road. Our room was above the bar on Hastings Street and on Saturday night they had live music until 10 PM which was very loud in our room. Despite this me, and my son have fallen asleep, despite the noise given our tiredness levels. Overall we had a wonderful stay, with great service and we’ll be back.