Top rated hotels in Norcross

Residence Inn Atlanta Norcross/Peachtree Corners
4/575 Reviews
Peachtree Corners
I was overall just disappointed with this stay. I stayed at a Residence Inn in the Atlanta area in October 2021 and it was great. This Residence Inn was ok at best. To start with they charged $10 a night for parking! This was not a downtown hotel but one in a more secluded business/residential area. That was not clear AT ALL when I made the reservations and was a surprise when it was mentioned at check in. The room was fair to ok. The dishes in the kitchen were mismatched, there were no bowls or larger drinking glasses nor a cookie sheet to use in the oven. There was only a partial roll of toilet paper and no extra roll, which we figured out at 9:30 one night when we realized we had to go to lobby to get more. The breakfast was not good, nothing fresh, no fruit, everything had to be microwaved or was prepackaged cereal. Asked for a waffle- had been on the bar the 2 days previous and was told only for the weekend. We did not have any housekeeping so each day we had to call and get fresh towels and washcloths. The trash from our room was not picked up during our stay and again no extra bags left so we could change out the trash ourselves. The staff we encountered were nice and most were friendly. This hotel did not provide the service or transparency I had come to expect from Marriott. Just disappointed and would NOT recommend this hotel to someone. I would recommend finding another hotel in the area to stay in, not this one. I did contact Marriott about my experience and got an email reply that said in part ”I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future”.

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