Sheraton Norfolk Waterside Hotel

Location is awesome, the waterfront view is beautiful! Lots of food options available within walking distance. Only downside was that the housekeepers busted in my room at 10am without knocking or saying who they were an hour before checkout. Very jarring, I understand misunderstandings happen, but that was very unprofessional way to go about it.

While the location is wonderful this hotel has fallen victim to the Covid standard. Basically they provide little to no service, no cleaning, no room service, can’t even get the room adequately stocked with coffee for a room price markup of 20-30%. Plus you have to pay $13/day for on site parking in which they park their shuttles so there’s even less parking lot parking. Initially I thought it was nice to find water and tea in the lobby but soon found the tea hadn’t been changed and was old and sour. Also the breakfast offered at the restaurant is outrageously expensive.

In my recent visit to Norfolk, I decided to stay at the Sheraton Norfolk Waterside Hotel. The check in process was quick but met with so much confusion by the desk attendant. I asked to have my two rooms be on the same floor. The desk attendant did little effort to accommodate my request. He quickly programmed the room keys without fully confirming if my rooms were on the same floor. My room wasn’t welcoming nor gave a comfortable feeling. Entering the room I was greeted by a stale carpet smell. Once I notice the smell I immediately went to check the bed and bathroom. The white comforter and sheets were stained the pillows were old and gray. The towels were stained as well. The Tv in the room didn’t work at all. The walls were scuff After the room experience I decided to shorten my trip and check out the following morning. To my surprise I was still charge the nights I didn’t stay there including $75.53 that I’m disputing on my credit card. Stay away from this hotel until they work on improvements.

The hotel was nice and the staff was great. I didn’t know about the $35/day parking until I arrived. Other than that it was great!

Check in time should be earlier in the day.

decent property, nice area on the waterfront and restaurants and bars in walking distance.

A great location with decent amenities.

Horrible experience. Took my 9 year old daughter and two of her besties to Sheraton Norfolk Waterside. I received confirmation that my checkin was at 8am. Rooms were not ready when I arrived by 9am but they told me that they would call me when ready (that’s fine). They even gave us a key to hang out at the M lounge which the food was subpar but didn’t complain because I was grateful. We just got up and left. We were driving around in Hampton around 12pm when I got a call saying the rooms were ready and to come back. I did, but unfortunately the rooms that were provided for me were not types of rooms I requested at the time of reservations (which were two connecting rooms with queen beds). By that time I was getting agitated. My girls and I went back to the front desk and they tried to provide me with another 2 rooms however, the rooms STILL had 2 king beds and not 4 queen beds. I was going to settle with the additional roll away beds but then I got super agitated because I scheduled months in advance, this is for my daughter and I don’t want her to be disappointed with the arrangements, I am an ambassador so I wanted what was fair or at least an upgrade. So after being highly inconvenienced I spoked with a lady at the front desk who told me I had three options: 1.) take the rooms and the additional roll away beds; 2.) wait until after 4 pm for rooms; or 3.) look for another hotel which would be hard because of the weekend events happening. I asked them if they could find me a room at another hotel. The lady said no because she can’t see what other hotels have. By this time we had been waiting since 9am and it was after 2pm. So I told her that we will leave and figure it out. She agreed. I took my girls back upstairs to get our luggage out the rooms, but the key wouldn’t work. Went back downstairs to get the keys fixed. Went back upstairs and tried the keys again, still didn’t work. So we kept doing this about another 2 times before we were escorted upstairs by the front desk lady. Being an ambassador, I know not to have my key by my cell phone, which is what I was accused of doing and that’s why my key didn’t work. When we finally left at 3pm the ladies at the counter told my daughter “happy birthday” before we walked out. That felt like the final nail in the coffin as we walked out. Few positive kudos only for valet: 1.) Dominic made us feel like family and suggested places to stay while we waited for our rooms to become available. 2.) Kadarious and Caleb were the one who calmed me down, carried my luggage to my car, AND worked it out so that I didn’t pay for valet parking which I was very grateful.

Kadarius at the valet was amazing. He is a very nice young man who is very good at his job. He took very good care of us. He deserves a promotion and a raise 👏🏾 He made our stay that much more enjoyable because getting in and out of our vehicle was quick and seemless.