Embassy Suites by Hilton Norman Hotel & Conference Center

Always a great experience when staying at the Norman Embassy Suites! Staff is friendly and helpful and the facility is nice!

Hotel is great location and staff was very nice. Overall the property is pretty dated - one of our beds literally had sheets with holes in them.

I was charged $14 a night for parking but had to parking almost a block away. Note: it was in their huge parking lot but had to complete with the convention center. If I pay for parking there should be be a paid only parking area.

This hotel needs new management. The hotel had a multitude of issues during our stay. Starting with the room - we requested that the room be serviced during our 3-day stay and it was never serviced. Trash was piling up in the room when we left. Also, the mattress was beyond its lifespan and did not afford a comfortable sleep. Second - the breakfast - which was AWFUL. They did not restock, so the food was not adequate, the staff (except for the ladies working the omelet bar) were not friendly and moved at the pace of a turtle. I can't blame them, as they were grossly understaffed. They definitely were not happy to be working under what I assume is poor management. The final straw - the broken elevators. On the morning that we checked out, two of the three elevators were out of service. Management and hotel staff did not offer solutions to guests as we (and many other guests) lugged baggage down flights of stairs to check out. Really? Good riddance! Won't be back. To the hotel owners - get new management before your asset goes to the dogs.

The absolute worst stay I have ever experienced. Right after breakfast opens the food was gone and not replaced for over 40 minutes. The coffee in the restaurant is not available until 6:30-7. The coffee maker in the room didnt work. Made a huge mess. Requested room service, towels and Tp several times by phone and in person. Never arrived. No food available during the entire day at the restaurant Its closed. Garbage piling up in the hallways and the ballroom. Disgusting. To top it off the elevators broke. We had to haul 17 loads down stairs to the vehicle. This was strenuous and costed us to be 3 hours late to our next destination. The hotel staff did absolutely nothing but offer me a free water and smiled. Passive aggressive staff. Didnt help People with their luggage that needed it to get down the stairs. We have People in our group that cant physically do it by themselves. After many hours they offered the use of the service elevator. So many People that you had to wait 30 minutes to get on it. No towels, TP cleaned Garbage cans makes for a terrible stay. Yes you can buy coffee at the gift shop but it should just be available in my opinion. They ran out of coffee at least 3 times per day and did not replace for hours. The hotel itself is beautiful. Definitely needs a new manager. Staff is no where to be found except 2 at the front desk and 3 at the bar. The breakfast area could use at least 4 more people or more efficient works. The rooms are nice but never get cleaned. Their were 2 signs to hang on the door for service or do not disturb. Meanwhile when I was checking out they said you had to request service? Well I did several times. Nobody ever came! They did nothing to make this experience better after spending about $1,500 to stay there. I will never stay at the Norman Oklahoma location again. The smells lofting from the rooms due to no cleaning service was horrible! You have to collect garbage People!!! Do better! Never saw an employee or Manager walking around checking on the Hotel.

No hand soap next to sink. Corners dirty and the bathroom mirror. Beds were outstanding comfort!!

The entire team, especially Scarlett, went above and beyond to help us have an amazing stay!!!! This may be the best hotel experience I’ve had thanks to Scarlett!!

Family was there for WCWS and was always accommodated with our needs upon return from games at end of day, regardless of time. Very impressed and will be staying there again.

Hot tub was out of service, 2 of 3 elevarors went down Sunday morning while the whole hotel was trying to check out. Lack of carts to service guests during peak times. Got scolded by staff for wandering into the breakfast area after breakfast times. Clean overall, very nice room with a great view of the airport and the East side of Norman. Packed hotel this weekend. Not a place for a quiet retreat, but it has great amenities on site and is in a great location. Nightly parking charge is a bit much and out of step with the region. Overall positive experience.