F9962ZYalisone
May 6, 2024
The hotel is in a lovely location on Rutland Water with beautiful views but the joy pretty much ends there. The interiors of the hotel are very tired, dated and plain tatty in places. This included our bedroom. Our bedroom had virtually no soundproofing so we were subjected to listening to our neighbours' every conversation and move, which is very annoying when you're trying to sleep at night and in the morning. The hotel must know how noisy this room is (Brooke) but persists in booking it out to guests which I find quite shocking. The service is highly variable and suggests a lack of training and supervision. The receptionist who checked us in was rude and the opposite of welcoming. This hotel needs a complete overhaul, both physically and the guest experience. I can't wait to get back to my own home which is so disappointing when this was a much anticipated weekend away.