Jacob
February 22, 2024
My stay at this hotel was a complete disappointment. The amenities advertised online, like a restaurant, shuttle to Times Square and continental breakfast, were non-existent. The room was dirty, with food crumbs under the bed and even a fake nail behind the nightstand. The beds were uncomfortably hard, and we were provided with only 2 small pillows per bed. To top it off, a fire alarm rudely woke us at 8 am, with zero staff guidance or help during the evacuation. The breakfast 'to-go bags' contained cheap, unhealthy items. The management's lack of apology and refusal to offer any form of compensation for the numerous issues encountered made this stay utterly unacceptable.
Translate