Canopy by Hilton Washington, DC - Bethesda North

First the positive. The front desk team is knowledgable, tries their best to help, and is effective at solving problems. Second, the negative. At one point in my stay one staff member on the ground entry floor started yelling at another so loudly that we could hear it on the higher front desk floor. A screaming argument. Not very at all professional and creates a very negative environment.

We stayed at the Canopy for a couples night and had an amazing experience.The hotel was clean, spacious, and had many things for us to do within the hotel and surrounding area. I did had some difficulty with the check in and redeeming my OneKeyCash, However, Teddy at the front desk was very patient and helped guide me to redeem it for my stay. I look forward to staying at the canopy again.

The hotel was very nice, clean, and the room was great! I liked the Nespresso coffee machine in the room as well. The tv was very nice but I could only use it to stream…the dish cable did not work. Overall though, very satisfied!

Mattresses were very dipped in and need replacing. Large stains on rug. Services by front desk was excellent! Everyone was as super helpful and friendly especially Nick and Teddy! Thank you.

I stayed at the Canopy for a business trip for 4 nights. The location is very convienent as my workplace was a 5 minute walk, and there are lots of delicious restaurants, bars, cafes etc nearby. There’s also shopping nearby. Upon entering, I thought it was a bit strange you had to check in on the 3rd level. You take the elevator from the bottom floor to go up. Once I was able to check in, I was able to go into my room on the 5th floor. The gym is on the 5th floor, but it looked pretty tiny when I peeked in. One plus is that I like how there’s a water dispenser and ice machine on every floor by the elevator. A huge plus! My room was nice, relaxing and quiet. The bed was very comfortable and I enjoyed the bathroom toiletries. They have a lovely lemon scent. However a few things that annoyed me about the room: there is no fridge, only a cooler drawer, there is limited drawer space and the “closet” is an open air area to hang your clothes and place your luggage, and my outlet next to the bed was loose. Whenever I plugged in my charger, the panel would come out. The cooler drawer confused me since I thought it was a fridge but there’s no temperature controls. How do you even place ice in it without making a mess? That was a huge con for me, and I’ve never stayed in a hotel that had a cooler instead of a fridge. There’s a Nespresso machine in your room and I used it daily. Unfortunately no complimentary breakfast is offered at this hotel, but there is a breakfast buffet, Hello Betty downstairs that opens at 6AM and costs $14. I didn’t get to try it since I just bought a breakfast sandwich from Starbucks nearby. Staff are very friendly and you can check in your luggage for storage for checking in/out. Despite the cons, I would stay here again, albeit only for a few days.

Always a pleasure to stay there

Shopping and dining close by. Trendy theme and feel. Missing the details that could make this hotel experience great…furniture in room showing wear and cleanliness is not a perfect 10. Interaction with staff at check in was just ok and they were slow.