Aloft Charleston Airport & Convention Center

The location was good, but it wasn't good room for a couple, the bathroom was open and there was no privacy, and I found a huge bug in my sleep and I had to catch it. It's a place where the airplane noise is very bad.

It could you some improvement from a customer service standpoint. The location is incredible. They just need the right mix of people to keep it afloat.

Rooms were not refilled with soap, missing shampoo dispenser in one of them (broken off the shower wall), no trash cans in either room. Room smelled musty and the AC unit was louder than the airplanes landing across the street. I've been to a few Aloft hotels and this one was the worst.

If I could possibly rate a hotel zero out of five stars I would. I talked to two managers before writing this review, hoping to get some clarity, or at least reasonable explanations, but there was no such so: I have stayed at Marriot properties intermittently since 1999. I left Marriot for Hilton many years ago and , due to the fact that I agreed to stay at an Aloft as part of a youth soccer team group booking — I’ve been reminded why…. Arriving late on a Friday night with family in tow after a full day of work and school followed by a five hour drive, the last thing I wanted was to walk into a lobby being cooled by four plastic box fans with hotel doors left wide open. Though given no explanation for such, we were checked in a sent to a room at the end of a hallway of broken door frames, broken key card readers and dings and dents abound. We entered a room with obnoxious “daylight” spectrum lighting in the bedroom and a broken (non working) light in the bathroom. Everything about the room screamed “no one cares about me!”. I have plenty of photos that make wasting my time further describing the situation a waste of my time. The shower that had no reasonably functional temperature control, the dirty floors, the human hair on the coffee maker, the empty box of tissues (with one tucked in the top)… the hits kept on coming. With only two sets of towels, though exhausted, I hope to at least have the chance to call the front desk to ask for an additional set and to report the bathroom light not working - only to see we had no telephone in the room! My venture downstairs was met by a front desk person only several days on the job who had clearly spent most of her “orientation week” learning to listen to dissatisfied guests. The hotel was fully booked, she said, so my option to get a working light bulb in our bathroom was to wait for the maintenance man to return from his run to pickup another victim (er, guest) at the airport. I took her up on her offer, but when the “do-it-all-man” wasn’t back in thirty minutes, I told her it would need to wait until the next day - as we desperately wanted to sleep. Amazingly, upon attempting to climb into bed, we found one of the two beds had been made “inside out”, with the duvet directly on the fitted sheet! As such, we remade the bed ourselves. I could go on, but you more than get the point. Avoid this hotel at all costs!

This property appears to be upgraded but with minimal modifications. The ceilings are cracking and falling, the shower door is a mirror, but is coming off the hinges(not safe), the light to the bathroom is turned on by the same light for the room(you can’t use one without the other), the shower has a glass window in it that faces the room( completely see through). We checked in on Saturday afternoon with a booking through Monday morning, not once did the staff advise that the water will be turned off from 11pm-7am until the day of and just by a paper under the door with a disconnected number to contact the assistant manager(Unacceptable) I did not pay for a room to have running water, especially when this was a planned repair that should’ve taken place the week prior and was changed. Management had plenty of time to prepare and advise consumers upon arrival, instead just took our money with no remorse. To top it off I have two pending charges for $100 for which I have no clue why and when I called to acquire information I was provided a number to Canada to have it fixed. For the record, that number doesn’t even work. This is the most ridiculousness I’ve ever experienced in a hotel. We will not be staying again.

The renovations need to be finished ASAP

Needs a renovation i think

They are under construction however I will have to say you wouldn't know it. I absolutely love this hotel.

The staff members are incredibly friendly and accommodating. 10/10 on that. The property itself is just okay. Upon arrival, there was a homeless man and woman with a shopping cart out front trying to argue with a gentleman that was probably telling them to get off the property and they were around there later as well but in the back of the hotel. The hotel room needs updating, which they were also renovating the 2nd floor so hopefully they’re going to update the rest.