The only reason they got 2/5 was the amazing customer service and friendly staff. However, the rooms were lacking in cleanliness and overall esthetic. The first room I was given smelled musty, the bed had hair on it, the sheets I was given were stained and it had no remote for the television. While I was looking for the remote, I checked behind the bed which was caked in dust, trash and discarded clothing. I then went to call the front desk from the room phone but it didn’t work. They accommodated me with another room but the tv remote was dead (the staff did replace the batteries.) Breakfast was severely lacking as all they had were waffles, biscuits and gravy or cereal. If the hotel was as great as the actual staff, this place would be sold out all the time. Unfortunately I will not be staying at this hotel again.