Charleston Grand Hotel

I book hotel please don't this hotel Tribble very poor manager and front lady customer services. They dont know how to talk when i ask extra bed that include my room they told me i can check it out. Please donot book this hotel.

We were looking for a hotel that wouldn't break the bank as we would just be there to sleep - and we knew that was a bad decision the second we entered the area the hotel was nestled in. The staff were absolutely horrible. They treated guests with no respect and usually weren't even in the building. For example, during checkout there was a line of at least a dozen people who were waiting because there was no staff. The hotel was in a terrible state, despite the fact that it is "newly renovated". The common areas were in shambles and reeked of smoke. Our room was barely clean and there was drug paraphernalia hidden in the room from the previous stay. To be Frank, there was a literal crack pipe in plain sight. When I notified the staff, they brushed it off as a regular occurrence. Needless to say, I will never stay here again. Im surprised they don't charge an hourly rate here. This place should be closed down immediately.

booked this hotel because the hotels in the historic district were to expensive. Pulling up i can't see i was in such a nasty rundown area.. couldn't even leave our bikes on the back of the car even though they were locked up.this made up take several trips up and down to our room to get things in. Outside of that the room was a descent room with a comfortable bed and the staff was extremely friendly.unfortunately because of the area I wouldn't be back

I can not make notes on how the property actually is, because I never made it to the destination. I booked yesterday through what I thought was the hotels website for $61/night + tax. When I received confirmations, it said it was through travlu. I received a call this morning stating the price was incorrect and that it should have been $79.99/night and that unless I was willing to pay that, the hotel would not honor the reservation. The price difference is not a large one, but the fact that the mistake was NOT made on my behalf seems like the original rate should have been honored. As well as the fact that I got online this morning and the rate is STILL listed at the $61/night. I called the hotel and asked to speak to a GM because the FD employee said she could not assist me, but she was also "not allowed" to let me know what time the GM was coming in or even his name. The entire transaction from the moment I made the reservation through the hotels site just to be invoiced by an agency, has seemed extremely sketchy to me. I would NOT recommend this location to anyone.