North Shields Serviced Apartments

Terrible, shabby, dirty, no curtains/ blinds at windows. Dishwasher missing. Owners rude and unhelpful. Entrance full of rubbish and a potential issue for unwanted visitors! Will not be back and a total waste of money

The appointment is nice inside . Sadly A A can't be responsible for the rubbish and bins in the communal area. Or the pub out side. They could advice you there is no private carpark. . Inside the appointment was lovely and big. . Big Asda near by so you can cook. Or loads places to eat. The metro is close by so you can work there. Or the passenger ferry ⛴ has a free bus to it. The Appointment did well for us when we where there.

Dreadful, rubbish everywhere outside the property, next to a pub. Only parking available expensive as it is in the centre of the town. Inside, not clean. Many of the blinds either broken or missing so no privacy. No dishwasher, crockery so dirty stuck to the bottom of kitchen cupboards. Owners not helpful and difficult to contact with issues regarding payment and refund of damage deposit.

Do not stay here! We arrived at the ginnel which leads to the apts, between a pub and hairdressers. We had to what’s app the apts, to then pay a deposit £150 for one night, upload your id then you were given a code, On the street there was overflowing dustbins and once through the ginnel it wasn’t much better, we were put in apt 57 which wasn’t too good but as we were only there for one night we thought we’d make the best of it! We were meeting some friends so needed to go straight out, before we went we thought we’d put the heater on timer so it would be nice and warm on our return. The boiler was showing an error code, so I sent a message via what’s app, they said “it was working yesterday when maintenance visited” well it isn’t working now! They asked me to send a photograph of the boiler code which I did. we were told they would visit the property and sort it for us. We then received a message to say they couldn’t sort the problem and we could move to no58, I sent a message back asking if maintenance could put the heating on so it would be wam when we arrived back. On arrival back at the apts we moved our bags etc into 58, it was freezing cold so tried to put the heating on! Nothing this boiler wasn’t working either, no heating no hot water. Next morning I sent a message advising them of this, no reply. This was booked via *********** so on our return I contacted customer service at ***********, yes they replied however after several messages they stood by Alexander apts comments, which said we never contacted them to inform them of the problem at no 58. I have a copy of this message on my phone which I sent to *********** but nothing! Very disappointed with both the apts and ***********, good money is paid in good faith however if there is a problem no one wants to know.

Booked via ***********. No communication until day of arrival when you receive a random group WhatsApp message asking for photo ID and a deposit (ID isn’t listed on *********** as a requirement). As I was up in the North East for business and did not receive WhatsApp message until I had arrived I didn’t have my passport and driving licence with me (ID is not a normal request for one night stay in UK). I message the WhatsApp group to explain I had already arrived and only just received the request for ID, which was at home. I was told to call my company and ask them to forward ID!!! Very strange. I explained it was my company and wouldn’t be able to provide it. I was called by a VERY rude female representative. English was not her first language. She said I wouldn’t be able to stay without ID. When I protested she hung up. I wasn’t allowed to stay, charged full price and left to find alternative accommodation. *********** were more concerned about keeping the listing than assisting. I was told it was my responsibility to read T&Cs, even though ID isn’t listed as a condition. Or for that fact even mentioned. It isn’t about the money. It is about fairness. Based on other reviews I am relieved I didn’t give them a deposit. THIS GROUP SHOULD BE INVESTIGATED. *********** should be ashamed.