Citadines Walker North Sydney

Citadines Walker North Sydney Reviews

Citadines Walker North Sydney

88 Walker Street, North Sydney, New South Wales, 2060, AustraliaView Hotel Details
Citadines Walker North Sydney
Citadines Walker North SydneyCitadines Walker North SydneyCitadines Walker North Sydney
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Citadines Walker North Sydney Guest Reviews

4.5/5
Great
138 review
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(138)
Positive reviews(127)
Reviews with photos/video(51)
Clean and tidy(45)
Convenient location(42)
Easy to get around(21)
Close to train station(12)
Great value for money(9)
Classy environment(7)
Many dining options(7)
Large rooms(5)
Negative reviews(11)
Monish Nand
Premier Studio
Stayed in Aug 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Sep 2, 2024
Amazing hotel! I loved the room and the facilities provided (gym and launderette). Easy distance from restaurants, cafes, supermarkets and chemists. Really clean and comfort based. The only thing that disappointed me was that had I booked a premier studio room (hoping that’s the correct term) with a harbor view but was allocated a room with no view (city or harbor) upon check-in. Had to request for a different room and the staff were happy to reallocate but I believe the room was a less expensive one (since I lost the premier studio facilities) and was not offered any refunds for that.
Response from Property: Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoyed your room, the gym and launderette facilities, and our convenient location. It’s always wonderful to know when our guests appreciate the comfort and cleanliness of our hotel.I’m sorry to hear about the confusion with your room allocation and the change in room type. We strive to provide clear communication and a seamless experience, and I regret that this wasn’t the case during your stay. Please know that we will be reviewing this matter with our team to improve our processes.Your feedback is invaluable, and if there’s anything else you’d like to discuss or if we can assist with future reservations, please don’t hesitate to reach out. We look forward to welcoming you back and providing an even better experience next time.Warm regards,GhanGuest Service Supervisor
Guest User
Studio
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Fantastic hotel, brand new, rooms are great, location is perfect we had the most amazing walk to harbour bridge every day And you get a free batista made coffee every day
Response from Property: Thank you for your fantastic review! We’re thrilled to hear you enjoyed your stay, from the great rooms and perfect location to the daily walks to the Harbour Bridge. We’re also glad you appreciated the complimentary barista-made coffee each day. We look forward to welcoming you back for another amazing stay!Best regards,GhanAssistant Guest Service Manager
Kianne Esteban
Executive Studio
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Jul 2, 2024
We had a good time staying in Citadines Hotel. It was a good location. It’s near a bus stop and a train station. There’s a grocery store nearby and some food stalls as well. The front desk let us check in early but asked as to be a member which was free.
Response from Property: Dear Kianne Esteban,Thank you for choosing Citadines Walker North Sydney for your recent stay and for sharing your experience with us. We are delighted to hear that you had a good time and enjoyed our convenient location.We're glad that our team was able to accommodate your early check-in request and that you found value in becoming a member of our program. We aim to enhance guest experiences through exclusive benefits and privileges.Thank you once again for your feedback. We look forward to welcoming you back to Citadines Walker North Sydney in the future.Best regards,Christian RomuloAssistant Manager, Guest Service
Anonymous User
Studio
Stayed in Jun 2024
Family
4 review
4.0/5
Very Good
Posted on Jun 25, 2024
It is a clean and modern place. Although it is not located in the center of Sydney, it was rather quiet, which made it satisfactory. I plan to stay here again on my next visit.
Response from Property: Dear Anonymous User,Thank you for choosing to stay with us at Citadines Walker North Sydney. We appreciate your wonderful feedback. We're delighted to hear that you loved your room and appreciated its modern design and cleanliness. It's also great to know that our reception team was helpful and friendly during your stay. We look forward to welcoming you back soon.Thank youChristian RomuloAssistant Manager, Guest Service
Eelee
Studio
Stayed in Jun 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Room is clean and staff is friendly. Location wise are also strategic, recommended!
Response from Property: Dear Eelee,Thank you for your wonderful review of Citadines Walker North Sydney! We're thrilled to hear that you found our rooms clean, our staff friendly, and our location strategic. Providing a comfortable and enjoyable experience is our top priority, and we're delighted that we met your expectations.Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay whenever your travels bring you to North Sydney.Warm regards,Christian RomuloAssistant Manager, Guest Service
Michelle
Twin Studio
Stayed in May 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 27, 2024
Love everything about the hotel and the service from the friendly staff. Would recommend anyone and definitely rebooking on my next trip to Sydney.
Response from Property: Dear Michelle,Thank your for choosing to stay with us at Citadines Walker North Sydney.We appreciate your glowing feedback. We are delighted to hear that you enjoyed every aspect of our hotel and the service provided by our friendly staff. Your recommendation is greatly appreciated, and we are thrilled that you plan to stay with us again on your next trip to Sydney. We look forward to welcoming you back and ensuring another exceptional experience.ThanksJone Vuli (Assistant Guest Service Manager)
NARINTHIP
Studio
Stayed in May 2024
Solo travelers
5 review
4.5/5
Great
Posted on May 26, 2024
Friendly services, cleanliness, very new hotel. Not far from north sydney station then easy to walk. There are grocery shop, restaurant and department store around there. Recommended!!!
6/9
Response from Property: Dear Narinthip,Thank your for choosing to stay with us at Citadines Walker North Sydney.We appreciate you for your kind review. We are pleased to hear that you enjoyed our friendly service, cleanliness, and the convenience of our hotel's location. It's great to know that you found the proximity to North Sydney Station, as well as the nearby grocery shop, restaurants, and department store, to be beneficial. Furthermore, your recommendation means a lot to us, and we look forward to welcoming you back in the future.ThanksJone Vuli(Assistant Guest Service Manager)
NoreenAM
Studio
Stayed in Apr 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jun 9, 2024
We love our room - modern design and very clean. The Reception is very helpful and friendly.
Response from Property: Dear Noreen,Thank your for choosing to stay with us at Citadines Walker North Sydney.We appreciate your wonderful feedback. We're delighted to hear that you loved your room and appreciated its modern design and cleanliness. It's also great to know that our reception team was helpful and friendly during your stay.We look forward to welcoming you back soon.ThanksJone (Assistant Guest Service Manager)
Guest User
Studio
Stayed in Mar 2024
Couples
8 review
3.7/5
Posted on Apr 4, 2024
The tallest building in North Sydney. New hotel, not apartment style. They said no bathrodes whil slippers are out of stock. 5 mins walk to North Sydney Train station. Supermarket is 1 mins walk away.
Response from Property: Dear Guest User,Thank you for choosing to stay at Citadines Walker North Sydney and for sharing your experience with us. Your feedback regarding the availability of bathrobes and slippers is noted, and we apologize for any inconvenience caused. We are actively working to replenish our stock to ensure all our guests have a comfortable stay experience.Thank you for choosing Citadines Walker North Sydney. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service
jkee79
Twin Studio
Stayed in Sep 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Sep 18, 2024
Found this hotel because it's near to starting point of Sydney Marathon that I participated. I am satisfied with the overall service and basic facilities they have. I specifically like the washing machine self service as I needed due to my above mentioned purpose. Although the hotel looks like still under construction but you won't hear any noise in your room. Hope next time I can come back again for my next marathon and will definitely choose this hotel again if the starting point is at the same area. Keep up the good service. Thanks for the services provided.
Response from Property: Thank you for your detailed feedback and for choosing to stay with us during the Sydney Marathon! We're delighted that our location, cleanliness, and self-service washing machine met your needs. It’s great to hear that the peaceful environment allowed you to rest despite the ongoing construction.We appreciate your thoughtful suggestion about providing baskets for the laundry area. This is something we will definitely consider to improve the convenience for all guests. We look forward to welcoming you back for your next marathon and continuing to provide excellent service.Best regards,GhanAssistant Guest Service Manager
Anonymous User
Twin Studio
Stayed in Mar 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Mar 10, 2024
It was rly nice with the staff helping us to get water and also all the facilities, the room is very spacious
Response from Property: Dear Anonymous User,Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you found our staff helpful and enjoyed our facilities. We take pride in providing a spacious and comfortable environment for our guests, and we're glad you appreciated it.Your feedback is greatly appreciated, and we look forward to welcoming you back soon.Warm regards,Christian RomuloAssistant Manager, Guest Service
grace manalac
Studio
Stayed in Mar 2024
Business travelers
1 review
3.7/5
Posted on Mar 13, 2024
Fairly good. Near to the airport. Convenient location. Will book again if go to the same area
Response from Property: Dear Grace Manalac,Thank you for taking the time to provide feedback on your recent stay at Citadines Walker North Sydney. We are pleased to hear that you found our location convenient, especially in proximity to the airport.We are delighted to know that you would consider booking with us again if you return to the area. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another pleasant stay.Warm regards,Christian RomuloAssistant Manager, Guest Service
SLTeresa
Studio
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Aug 28, 2024
Good smart clean rooms in a new building. Excellent location & good value. The only negative was a distant industrial fan noise from a nearby building.
Response from Property: Dear SLTeresa,Thank you for your recent review of Citadines Walker North Sydney. We’re pleased to hear that you found our rooms clean, smart, and well-valued, and that you appreciated our excellent location.We appreciate your feedback and hope to welcome you back for an even better stay.Best regards,Christian RomuloAssistant Manager, Guest Service
Guest User
Studio
Stayed in Jan 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 30, 2024
The accommodation is beautiful. The staff are extremely friendly and helpful, more than anywhere I’ve experienced. Extending my stay was really easy and there were no hassles. Good view too. Highly recommend
Response from Property: Dear Guest, Thank you so much for your glowing review! We're thrilled to hear that you found our accommodation beautiful and that our staff exceeded your expectations in friendliness and helpfulness. Your kind words mean a lot to us.We're delighted that extending your stay was a hassle-free experience and that you enjoyed the good view. Recommendations like yours are the highest praise we can receive, and we truly appreciate it.If there's anything more we can do for you or if you plan on returning, please don't hesitate to let us know. We look forward to hosting you again in the future. Kind Regards,Constantine Peter Assistant Guest Service Manager
Leslie Yin
Studio
Stayed in Sep 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 5, 2024
its a small room, but its pretty new. its nice if you don't care about the location
Response from Property: Dear Leslie Yin,Thank you for your review! We’re glad to hear you found our hotel to be nice and appreciate the modern design. While our rooms may be on the smaller side, we aim to provide a comfortable and enjoyable stay for all our guests.We understand that location is important, and we appreciate your perspective. If you’re looking for convenience in the future, we’d love to help you find accommodations that better suit your needs.Thank you again for sharing your thoughts. We hope to welcome you back soon!Best,Christian RomuloAssistant Manager, Guest Service