Northampton Hotels with Airport pickup service

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

Very pleasant stay, clean rooms, nice shower, comfortable beds, fantastic breakfast with so much choice, staff were all so lovely and helpful. Lady at the reception gave my daughter a colouring pack and a lollipop. Thank you, would stay again!

Really easy when checking in, staff were very friendly and helpful. Even though we had booked without breakfast, they still gave us all the times in case we changed our mind as well as the times for the food and the bar. The room was clean and just what we needed for a getaway. Plenty of space and it had really good space to store our belongings away. Good amount of plugs, especially having one either side of the bed. Bathroom was clean and a really good size. Wifi was included, which made it more appealing as usually when we go away we have to pay extra!

I wanted to express my sincere appreciation for the exceptional service and friendliness of your staff during my recent stay. From the moment I arrived, I felt incredibly comfortable and welcomed. The bed was remarkably comfortable, and the room was not only pleasant but also remarkably soundproof, allowing for a peaceful night's rest. I especially appreciated being able to open the windows for a quick breath of fresh air. Moreover, I thoroughly enjoyed the delicious breakfast offerings, including the wonderful vegan options provided. It made my mornings even more enjoyable. Overall, my experience at Northampton Town Centre Hotel made my visit to Northampton truly memorable. I can confidently say that the next time I'm in the area, I will make it a point to stay at your hotel again. Thank you once again for your outstanding hospitality.

The Sunley Hotel is located in Northampton University campus. Parking is convenient ion Car Park 3. When I stayed there it was during the heat wave so some areas were very warm. The bedroom came with a fan which made the room tolerable. The room is very modern and comfortable. PLeanty of power outlets and tea making facilities. Room was not too small either. Breakfast was in the dining hall opposite and was quite good. The location is very close tpo the centre of Northampton and I was able to walk to work along the river. Very pleasant. UoN Campus is very modern and pleasant.

Attended a meeting at the Delta hotel, we use it a lot as a business for meetings, today we had lunch too. My dietary requirements make it more difficult to eat out, today however, I had a lovely cooked meal and even dessert without gluten, dairy or any seed oils used as either ingredient or part of the cooking process. Wonderful staff took time to check before arrival on needs, check timings on the day and ensure my food was warm and fresh! I really really appreciated the efforts, it has made my day!

With a stay at Sedgebrook Hall in Northampton, you'll be steps from Northamptonshire County Golf Club and a 3-minute drive from Brampton Heath Golf Centre. This eco-certified hotel is 2.3 mi (3.7 km) from Brixworth Country Park and 2.4 mi (3.8 km) from Pitsford Reservoir - Pitsford Water Park.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a sauna and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, wedding services, and barbecue grills.Satisfy your appetite for lunch or dinner at the hotel's restaurant, Tempus Restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Northampton? This hotel has 1862 square feet (173 square meters) of space consisting of conference space and 22 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 103 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Located in Northampton, The Quays is a 5-minute drive from Sywell Country Park and 5 minutes from Overstone Park Golf Club. This hotel is 3.3 mi (5.4 km) from Motor Racing Live and 3.6 mi (5.8 km) from St Andrews Hospital Golf Club.Enjoy a satisfying meal at The Quays Pub & Carvery serving guests of The Quays. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.Free self parking is available onsite.Stay in one of 60 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

The travel lodge at Wooton was on the outskirts of the town near the m1 motorway The decor is very run down a side door with broken glass and a ****y path greets you on your approach from the car park. The room was comfortable the bed very comfortable. Shower was fine coffee tea avaliable in room. We arrived at 2.00am but not a problem as a lovely girl called Monique I believe sorted us out on arrival letting us use her mobile phone as we had a problem to sort out. Her warm welcome was very much appreciated I asked for an ironing board and iron in the morning again no problem from another female member of staff. Stayed two nights and again was helped by the male receptionist to order a taxi which to Luton Airport had to be booked over the phone this gentleman made the call through his phone. The Toby restaurant annexed to the hotel was also in need of decor refresh bathrooms particularly bad smell. Only instant coffee available with water from an old boiler type of thing really out dated. Should be made clearer that you have to order from the bar section and pay in advance before going to get your breakfast.!!! Overall OK for the money staff excellent let down by the decor and in need of a cleaning modern upgrade. Location would require a car as about 5 miles from northampton Town centre

With a stay at The Langham Hotel in Northampton, you'll be within a 15-minute walk of Grosvenor Casino and Market Square. This hotel is 0.8 mi (1.3 km) from Laserforce and 0.8 mi (1.3 km) from St Peter's Church.Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a television in a common area.At The Langham Hotel, enjoy a satisfying meal at the restaurant. A complimentary buffet breakfast is included.Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 25 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as desks and coffee/tea makers.