Northbrook Hotels with Airport pickup service

Great food, great experience, I would definitely recommend this place!

The service experience of the whole Trip.com is very poor; help the boss customer book the hotel, the front desk informs the room that there is no payment, and the customer credit card directly swipes the card; half a month later, the credit card money was repeatedly deducted; fortunately, I took the accommodation order and could explain it clearly; Contact Ctrip to ask me to provide a certificate. After finally finding the certificate, I experienced three consecutive days of different customers' phone contact. The matter was still not resolved. Ctrip did not explain from beginning to end why the money did not pay the hotel, and did not explain how to compensate. What is the reason for compensation? As a result, my company could not be reimbursed, and the money could not be refunded; the whole process of check-in and booking experience was very poor; as a loyal fan of Trip.com, I was really disappointed; First of all, there is no timeliness in handling complaints, and it is not clear what the customer wishes. Different customer service calls are bombed in turn, and none can be patted; second, from beginning to end, there is no error in which link, and no compensation according to the breach; Obviously, for customer capitalism, we can't retreat if we don't live, there is no room for moderation; but Trip.com is wrong, I'm sorry to solve it, and the double standard behavior of our own revolutionaryism is extremely bad! Originally thought that I was a platinum customer, the complaint will be handled more promptly, but there is no difference at all, so there is no difference between booking Trip.com, Tongcheng, and Encore, no matter your membership level is high or low; Therefore, it is recommended that you do not put the dishes in a basket, if there are cheap ones, you can find cheap ones, and the expensive ones may not be good. If there is a problem, it will avoid the weight, and the compensation that should be borne will not be responsible for itself; The customer service also said: Why didn't you call us Trip.com at that time, we will deal with it immediately, meaning that the customer did not contact you, you are not right, the responsibility is with you, hearing this is really fainted on the spot; The time difference between China and the United States, I booked a hotel, and I have to pay attention at any time. I don’t pay attention. I have to be on duty 24 hours a day like a Trip.com employee... How can this customer service be on duty... Commission Ctrip earns, you have to do things, you don’t do it is your fault! To the extreme!

This is the first time our family has had a long-term hotel stay. We are one week in and I couldn’t be more pleased with our experience here! We have a 2-bed, 2-bath suite that very much feels like a home. I wish they had these everywhere we travel. I assume it has been renovated, but the updates were done well, especially the bathrooms. I have interacted with staff members from the front desk, maintenance, and housekeeping, and they have all been exceptional. Any small issue has been quickly taken care of in a kind, friendly manner. The place felt clean upon arrival and housekeeping did a fantastic job making it feel so fresh again on cleaning day. Oh, and everyone has been properly masked. There is a coin laundry, which I would prefer something that takes a card, but it gets the job done. Breakfast is limited, of course, but very well organized. This place is a perfect mix of old-school hospitality with some modern elements. The layout feels like a little village and even the other guests have been very friendly. I’m so, so glad we decided to go with Residence Inn due to location instead of our original Airbnb plan. I would drive even further to stay here. With the popularity of Airbnb, Marriott should really consider investing even more in this hotel model!

With a stay at Hyatt Regency Deerfield in Deerfield, you'll be in the suburbs, within a 15-minute drive of Lake Michigan and Sportsman's Country Club. This hotel is 13 mi (20.9 km) from Northwestern University and 13.5 mi (21.7 km) from Naval Base Great Lakes.Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Satisfy your appetite at Jaxx Bistro, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Full breakfasts are served on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Deerfield? This hotel has 15005 square feet (1394 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 300 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Hotel is what you should expect from a Courtyard - clean rooms, clean Bistro, attentive staff. No waiting at the front desk for help, mobile check-in spot on (not all Marriotts have this down yet), and quick service at the Bistro. No elevator, but only a two-story location and they let you know that at check-in. All amenities in the room are clean and functional. Portillos right next door for quick eats also.

Staff all were nice, helpful and pleasant. The air conditioning, even when on low fan (choices are low fan, high fan and off), blows very cold regardless of the temperature. It is fine for at night when you are under a blanket but uncomfortable when sitting in the room. Furniture arrangement is strange. The air conditioning unit is in front of the window. The bed is so close to the air conditioning unit that you have to walk side ways to get to that side of the bed. That half of the room also includes a dresser + TV and a table. The half of the room away from the window has a desk and a chaise lounge but is pretty much a lot of open floor space. The toilet is so low to the floor that standing up afterwards is a little bit of a challenge. The breakfast is not up to Holiday Inn Express standards. The dry cereal I ate was stale. They do not have hard-boiled eggs and they provide mini bagels, not full sized, and they have no taste, We never saw any information about things to do or places to eat in the vicinity.

Except for expensive, others are quite good. Breakfast is average, but this Western-style hotel, we are not used to eating is also normal. When I first arrived, I went to the restaurant in the hotel's atrium and ate a lunch. I didn't expect it to be quite pleasant. The price was real, the service attitude was good, and the taste was not bad. The only drawback is that I don't think there are a few chairs in the hotel entrance. It is not convenient to stand at the door when waiting for the car.

Breakfast is an American breakfast, simple to eat

Breakfast is normal, basic style, you can eat, there is parking space, the room is large, suitable for the whole family to travel, but you must drive yourself, it is convenient, go to each shoppingmall, the restaurant is not far!

Girls on lobby are amazing)