Mr & MRS Smith the Wheatsheaf Inn

Before i get to the not so good part, this establishment and the local area is beautiful. The Wheatsheaf Inn came highly recommended by friends and family and i can understand why. If you are looking for a romantic setting away from the tourist jungle in Bourton-on-the-Water, this is the place to stay. Unfortunately, we were unable to sample any of the food from the restaurant, which i was told was very good, but the room was fantastic (for the most part). I understand we stayed in the ‘bigger boutique, which felt very luxurious as soon as we walked in. The staff had also turned on the dyson air blade before we came to ensure the room was cool, which was a nice touch. The kingsize bed, dressed in high quality linen, was extremely comfortable. The room didn’t feature a bathroom as such, with a separate w/c in the corner, with the bath (big enough for 2) and his/hers sinks were located in the open plan bedroom area. Again, these were high quality and the toiletries were very nice. Please be aware, the website states all rooms have a rainfall shower. We were disappointed to learn that the room we stayed in did not have a shower which meant we had to run numerous baths throughout our stay which was inconvenient. The smaller details in this room were top notch. There was a Nespresso machine next to the bed and a variety of pods to choose from. The mini bar, which we didn’t sample, was stocked with some nice drinks and snacks. You can see that a lot of thought and investment has gone into these rooms BUT it wasn’t all good ….. We had arrived late and decided to put on a film to see out the evening. Before going to bed (just after 11pm) we learnt the toilet was blocked and filled up to the brim after one flush (and wouldn’t clear). The guest book said the Inn closed at 11pm and guests should call the night porter for any out of hours emergencies. We called the number provided 4 times with no answer and left a message on the last try. Our call was never retuned. My girlfriend and i were then unable to go to the toilet for the rest of the evening/over night which was extremely unpleasant. When we checked out, we mentioned this to a member of staff and he said he had heard our message but forgot to get back to us. Apparently the Night Porter was on holiday too!! - Amateur stuff to be honest. Not what you'd expect from a place like this We were also offered compensation but were told go through ******* to claim it, which after speaking to them was pennies compared to the inconveniences we experienced during out stay and would barely cover breakfast. As i mentioned above, this place is lovely and we would definitely stay here again but the service needs to be improved. We are planning to spend more days in the area later this year and will probably make this our base so hopefully the’ve taken the feedback on board by then .. Will pack some rubber gloves and a plunger just in case though!

Went for a drink with my partner on our way home. Not impressed that staff were drinking on shift. They weren’t interested in their jobs it was just about leaving as soon as they could as we could overhear all of their conversation! We’re not impressed so left by 10:30. Gone downhill since new management. Will try bar over the road in future. Thanks for the poor experience

This used to be my go to pub when staying in the Cotswolds, the food , staff , service and attention to detail were always of a very high standard. I used to recommend so people to go but sadly , not any more. Such a shame that standards have slipped so much .

as always a beautiful hotel and lovely food. Staff are excellent and rooms a delight. Lovely romantic hotel to stay and eat

This pub has lost its Spark. The friendly happy staff left… now you just don’t even get a hello anymore. Sadly customer service is not great here, could learn from the Sherborne who are much better at be welcoming. The food however, has never been bad. Some work to do Wheatsheaf!

Wonderful stay, amazing breakfast, comfortable beds, roll top bath. Fabulous roast, lovely staff, we’ll definitely be back

Lovely little place . Would of likes a option of simpler "pub" meals. Sausage mash beans I'm a fussy eater and struggled. BuT would deff stay again the copper bath is heaven gorguse cafe in the square and the church is stunning ✨️ just the break I needed from hectic life x

Great location to see the Cotswolds tho parking could be difficult at busy times. Comfortable rooms tho size of ours was compromised by huge dimensions of bathroom - would prefer more space in the bedroom itself with perhaps a table and/or sofa. A few breakages in bathroom that really should have been fixed beforehand. Food was really delicious with generous portions. Service was excellent. Was put off tho by the cleaners who were sitting on the landing browsing through their phones so we had to step around them to get to our room on day of arrival! They really should be either working or have a designated area where they can take a break.