Many people have left bad reviews based on the room condition such as wear on the furniture, a bit of dust etc. While the furniture and hard to reach places could do with attention from the hotel I think the location, outlook and room size completely outweigh any little gripes you may have. Yes, be prepared to walk up stairs (not many) to get in your room and if you got the lake View Suite then be prepared to be amazed with your living room view. To be honest I was a little perplexed people seem to complain about having to cart luggage up stairs to the room when they are knowingly booking a two story unit!? My suite had everything we needed to live comfortably for our three night stay. Large tv's (there is two), two heat pumps, massive bed, two toilets and a decent bathroom. With the Lake Suite being 110 square metres you'll enjoy the massive room with a view. One other thing to mention is the amount of power outlets, there are heaps! Not usually a thing to mention but after staying in small rooms with only a couple of spare this was great for keeping all your devices charged. I'd certainly go back, it beats looking at grey concrete in the CBD from your poky little studio room.