Naturhotel Pfosl

The hotel is very inviting and consists of several sections with a nice outdoor space with lots of different seating arrangements. But it is located next to a busy road with the dolomites in the background; the road did interrupt the piece and view. We stayed 2 nights in the newest section of the hotel – in a “ Alpina Zirbe” room. The room was wonderful, spacious and nicely and naturally decorated with a great daybed. In the restaurant you are assigned the same table for breakfast and dinner throughout your stay – it is not what we would have preferred, but did experience the same concept at other hotels in the Northern part of Italy, so it might be the norm. We had a table in one of the “back rooms”, which meant that especially at breakfast you might be the only ones in the room. From our perspective it would make more sense to change the seating arrangements and if we had stayed longer than 2 nights we would have been really annoyed. At breakfast you could whenever possible seat people in the main dining room where you can enjoy the view. The breakfast is a combination of a buffet and several different dishes which you can order. We found the buffet to be a bit boring – lacking a bit of cold cut options and cheeses. Some of the vegetables had gotten really dry; seemed they had been cut the prior evening. The afternoon cake buffet – well…… both days we were there we came at the end of the time slot and it did not look very inviting, a bit “trashed”, signs for cake where only the sign was left and the cakes that were there were not very good. We did notice several other guests that took huge quantities so if that is what happens at the beginning of the service it is totally understandable that not much is left in the end, but the hotel should consider how this service can be approved. For dinner there are several dishes to choose from and you can order as much as you want. The first evening we did not order that much and the dishes we chose were not very big. The next evening we ordered one more dish each and that evening we apparently chose all the bigger dishes so we were very full in the end. Some of the dishes were very good and extremely tasty, but others were not the best – a spring roll that was not crisp at all, fried elements that had been fried prior to dinner so they were cold and a bit soggy. It feels a little bit like a factory and not that the dishes were prepared for us. For the price you pay, the ambience and the way the hotel markets itself, we had higher expectations. There is a little mismatch between the quality and the price especially around the dining experience.