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Novi Four Points Hotels

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Four Points by Sheraton Detroit Novi

Four Points by Sheraton Detroit Novi

3.8/5102 Reviews
The staff was super friendly. I would give the staff a 5 star but the hotel itself was terrible. The rooms were terrible. There was mold in my sink. You can tell they were hiding mold with the terrible caulk job around the sink. They really need to call the contractor to have those fixed because they were not installed correctly and that is why they are having an issue. The rooms had a terrible musty odor that did not go away. The rooms were freezing cold. There was a thermostat in the room but no matter what you set it too, the room never got warmer making it difficult to sleep. When you do go, be prepared to pay additional $125 has a holding fee. You will get it back, but the amount they take is just ridiculous. Most hotels don't hold more than $75. This really tied up my budget for the weekend and this was never communicated when booking. The wallpaper was coming off the walls. Probably because they painted over the wallpaper making this a not so inviting stay. The open pool behind the bar made it difficult to enjoy that area with the smell of chlorine. There is so much moisture in the air that you feel like you are entering a not clean damp space, Probably from the open pool. The building was tucked away behind a shopping center in a corner. The building looks run down and I drove around a couple times not thinking that was the actual hotel. It did not feel safe or somewhere I would want to be with my kids.

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