Holiday Inn Express & Suites Detroit-Novi

Stayed here during the Ceramic Expo 2024. I registered late for the conference so I didn't actually get to stay at any of the preferred hotels. I pick this one through my company's Concur booking program. I got a standard king room for three nights. My travel plans changed and I had to check out a night early, got charged for three because of the booking that I made through the program. Not the hotels fault, but irritating. The hotel itself is kind of tired and old, so I can understand why I got a decent rate. It was under construction in the breakfast area, but this was not too much of an inconvenience, just made it kind of crowded. The staff was super friendly and very nice. The pool is very small, almost like a big bathtub. Exercise facilities are also small, but they are well equipped with nice machines. Overall the value I got was not what I paid for, but I'm sure the rates were inflated because of the trade show. If you can get this place for 110 to $130 a night You're doing okay, because it is an old and tired place. I think I paid 170 ish because of the trade show, a little too much for this place on a normal evening

Friendly staff and clean facilities.

We liked that there was continental breakfast and a pool. The showers werent very hot and the ceiling was stained like there was water damage. Also you cant close the thick curtains all the way. Beds were comfortable.

The hotel was a bit outdated and not very much parking in their lot. Staff was ok but could have been a little more friendly with their interactions.

Well I booked a suite with 2 queen beds and a pull out couch for 7 people. Upon arrival I was given a room with a king size bed. Went back to the front desk and was told that you the third party make rooms up and don’t actually work with the hotels hand in hand to find out what kind of rooms they have. I was also told that this was a fire hazard to have 7 people in the room together. I had to get a roll away bed for this stay and squeeze everyone in that one room. You guys offered to get me into a different hotel but the closest one was 5 miles away and I could not be any further away as I was there for a cheer competition and was already far enough away from the competition site. You did credit me $50 but it still was a hassle to have to squeeze us into that room and not be really comfortable sleeping on what was a comfortable bed.

Great stay! Would recommend it to others.

Safety latch on door was broken. The toilet was broken, about came off the floor. The bed had stains and hairs on it and was poorly made. Overall not great conditions, won’t be coming back.

The dining area was limited but food was more than most regular hotels had. The dining area was a bit dirty with food on the floor and seats. The room was okay, sheets were clean and felt newly washed. Bathroom had a small plaster worm under the sink. Pool was cold so my kids didn’t care for it.

It was very very noisy at the hotel. We had to move up a floor, and even then, it was still very noisy. The food was ok, the hard boiled eggs were borderline rotten and stank so bad. Overall, it was an ok stay.