We took a single room with a large bed, which in fact is two single beds standing next to each other. But that's not even the main problem. The air conditioner in the room turned out to be non-working, and the administrator responded to our message about the detected problem by saying that the air conditioner really didn’t work, but they couldn’t move us to another room, because there weren’t any anymore. But she advised us to check into a suite or open the window and ventilate the room, because according to the administrator, it’s not hot in the hotel. The level of ability to communicate with clients left much to be desired, as did the room itself. I don’t know if this problem is isolated or systematic, but there was no surprise in the administrator’s voice when the breakdown was reported, and the absence of a subsequent offer to move and advice to ventilate the room by opening the window gave me a strong belief that we were deliberately placed in a room with breakdowns. As a bonus, I would like to note the terrible smell in the bathroom and the tasteless design of the room, which does not correspond to the photographs on the hotel website.
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