The customer service is so wonderful. The grounds are beautiful and the food is good! Comfy beds! What I really loved was the kids club and the wonderful ladies who worked there. Domenika, Pilar, Carolina, Isis, Fernanda, and Camila were the sweetest group of women that worked in the kids club. They did arts and crafts, fun activities and were so kind. They really made my kids feel comfortable and welcome. Thank you Grand Velas, we can't wait to come back.