Unfortunately, an alarm went off twice during the night. We called reception and asked what was going on because the alarm had unsettled us. We didn't get a proper answer: "We know, it's nothing, bye" and the call was hung up. The next morning we found out that it was a fire alarm. The lady at reception couldn't accept the feedback about the unfriendly approach. She blamed us for calling and not leaving the hotel immediately. That made us even more angry. They could have told us on the phone that evening that we should leave the rooms instead of saying we were so unfriendly. We understand that things like this can happen, but friendliness and information to guests costs nothing.
We couldn't go back to sleep straight away after the alarm went off because we woke up drenched in sweat because the heating in the room was set very hot. We then had to open all the windows and the heating kept going on and on. Unfortunately, we couldn't reach anyone at reception by phone that night.
When we reported the heating back, the lady wanted to discuss with us why the heating always goes off when the window is open, instead of accepting the feedback and thanking us.
After all, heating the environment is certainly not in the hotel's interest given the current climate situation and heating costs
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