TownePlace Suites St. Louis O'Fallon

The hotel was great, the room well appointed, great bathroom and kitchen, comfy beds. My one complaint and it turned into a real downer as we checked out was that in a 5 story hotel with so many nice amenities, they only had 2, yes 2, baggage carts. We went down for breakfast at 7am, check out was at 11. There were no carts. We asked if one could be held for us and we would come down and get it. The front desk said they would bring it up once one became available. We checked all floors on our way down to breakfast and on our way back up then over the next 3 hours until we checked out we made the rounds 3 more times. Apparently people were just hoarding the only TWO carts available in the entire hotel and for good reason. No carts ever became available in those 3 hours. We had 3 cats with us and all their stuff as well as our suitcases, coats, etc. it took us 6 trips up to the 5th floor to get all our things down to the lobby. No one offered to help and it turned a really nice hotel stay into a royal pain. I would suggest at least 6 - 10 carts for a hotel that size or a front desk staff that stops guests in the am and asks what room they are in and reminds them that they can’t just keep the carts in Their rooms until they check out at 11. We weren’t the only guests grumbling about this. The manager was also sitting in her office instead of coming out to offer apologies or help. Ruined a great stay.

Nice, clean and has kitchen in the rooms

Perfect for a stop along our road trip. Clean, nice room and super friendly staff!

Lesley at the front reception desk was so kind and helpful! High recommend this hotel for a family…Very nice place to stay!

We found our new home away from home! We will be staying at this property anytime we visit family in the area … the staff was great, especially Evan at the front desk! Very friendly and super helpful ! Room was spacious with a kitchenette… great restaurants in the area and close to the highway. Highly recommend it!

Great place rooms are excellent

Very loud room close to major highway! Wasn’t treated like a Marriott Bonvoy member similar to what I experience at Hilton properties!

Best area to stay in east of St. Louis. Breakfast was the only thing, all food was wrapped like it was at a connivence store. Great area by hospital to walk the dogs. Walked to the Tap Room for dinner. Dog friendly with outside patio.

Great place to stay, except when there is a barking dog in the next room. Left a day early, due to the aggravation.