Hilton Oakland Airport

Great hotel very happy with the stay.😃

Nice lobby with friendly staff. The issue we encountered is that you have to pull the door handle upward to get in the room which is no problem other than they should tell you that when checking in so you do not have to go back to the reception to be given that instruction. The room was large and clean. A nice shower that a nice showerhead. the air conditioning system worked well and was quiet.

We booked the Hilton Oakland Airport for its proximity to the airport, perfect for our early morning flight. Unfortunately, convenience was the only perk of our stay. The hotel's decor felt like a trip back in time - think dated furniture and a very "retro Hilton" vibe. While some might find it charming, we were hoping for something more modern. Arriving at 1am, a working air conditioner was crucial. However, ours wasn't functioning properly. Despite adjusting the thermostat, the room remained uncomfortably warm throughout the night. Waking up hot and sweaty at 5am, I opened the window for some relief, only to be met with constant noise from outside. Trying to address the air conditioning issue was another challenge. The phone in the room was broken! Hoping for a resolution in the morning, I used the live chat function at 8am. Disappointingly, there was no response until a mere 15 minutes before our 11am checkout - far too late to be of any help. To add insult to injury, our bathroom only had one towel. With the broken phone, requesting more was impossible. On top of that, housekeeping knocking repeatedly at 8am unnecessarily disrupted our sleep. The only solution offered was a late check-out at 1pm, which arrived way too late for our travel plans. This stay fell short of Hilton standards, especially for a Diamond member like myself. The malfunctioning air conditioning, broken phone, lack of response on live chat, inadequate towels, and unnecessary housekeeping disruption significantly impacted our experience. If you're looking for a comfortable and convenient stay near the Oakland Airport, I recommend exploring other options. There are better hotels available that won't leave you feeling sweaty, frustrated, and disappointed.

Boy, is this hotel Old and barely keeping it together. Our first room had an overwhelming burning smell. When we opened the sliding glass door to air it out, we found it did not re-lock. We tried to call the front desk and the phone jack could not stay in the receiver (called via the app). We got a different room via the front desk (which was fine); but, it's clear that the owners are making no more inves**ents in the hotel. Everything is dated from the lucite bathroom lite covers to the stained beige carpet and wallpaper. I would not recommend this property for anyone as it's too expensive for the lack of care and maintenance that this property lacks.

I chose to stay here because I have an early morning departure. Reviews said it was newly renovated and Hilton is a decent brand. It is also very close to the airport. Upon check-in I asked for a room close to the front. I was given a room on the second floor, across a bridge,and all the way at the end of the corridor. When I opened the door, the carpet was filthy. It looked like gum was stuck in it, and there were stains everywhere. There was also a bad smell, like warm pickles. I went back to the front desk and asked for another room. This time I was assigned a room just off the lobby on the first floor. Why wasn't I given this room in the first place? I requested something close. Bad start aside, the second room was better. I needed to drop my car at a nearby long term parking facility and the front desk clerk told me to call for the shuttle to pick me up. No sooner had I dropped off my car, the shuttle was there. The driver had radioed to say he was headed back, and the clerk asked him to stop and get me. I really appreciated it, very thoughtful. The driver was really nice. All in all, it is a mixed bag. I would give the property a 7 out of 10 for cleanliness and appearance. It does not look newly renovated. Overll, the staff were very nice aside from my original request being completely ignored and then accommodated.

There was trash left in the room. No cups, old carpeting, old paint, no face towels

I am always dismayed that the reviews on this hotel are so low. We stay at this Hilton whenever we fly out of OAK. The staff are always kind and considerate. Getting a shuttle couldn't possibly be easier. We generally will park at long term parking - take the parking shuttle to the airport and then this Hilton's shuttle will pick us up. Yes - the rooms are a bit out of date - BUT - honestly if the many, many times we have stayed here we have always left glad for our decision.

Perfect for quick stopover and everyone very friendly and helpful

The restroom wasn’t clean. We call the front desk at 1:30 am no answer for a load party. My wife and I have stayed here many times. You get a coffee maker but no water to make it.