I understand why this hotel is #1 in the area. From start to finish this was an amazing stay. We flew into Oakland at 12:10am and came in after the rental car facility closed, so we were forced to stay the night until it opened in the morning. I called the hotel front desk as we were walking to baggage claim to request for a hotel shuttle, and it arrived as soon as we got to the curb. We were pleasantly surprised that the hotel was conveniently outside of the airport. Upon check in we were greeted right away as IHG members. The lobby and interior were clean and bright. Our room was spacious, beds were comfortable, ample outlets to power up all devices, quiet, clean, and nice Dove bathroom products. Always enjoy the complimentary breakfast from pancakes, bacon, sausage, omelets, cinnamon buns, muffins, pastries, bagels, yogurt, fruit, cereal, juice and hot coffee, it was a great way to start off our day. Check out was a breeze and the shuttle brought us to the rental car facility so we could be on our way. It was an excellent stay and the staff was friendly. Would definitely stay here again if in the same predicament.