Guest User
May 26, 2024
The sports teams at this hotel ruined our stay. We decided to check out at 8 pm because we couldn't stand the thought of another night at this hotel. When I told the girl I was checking out, she didn't say a word, processed the checkout on the computer, and handed me the receipt. She could have cared less why I was checking out. I work for Hilton, so I have a team member rate; I expected to be charged for my second night, but I was not expecting to be charged a late checkout fee (which was more than my cost for the room). The teams acted as though they were the only people in the hotel. The kids were running up and down the hall yelling, playing in the elevators, and playing in the fitness room. They overtook the entire lobby, and they wiped out coffee, breakfast and the ice machine. We have teams stay at the property where I work, but we do not allow this kind of behavior!