Hotel Casa Divina Oaxaca

Excellent little hotel in downtown Oaxaca! The property is just a few blocks away from the city's main square in a very walkable area on town. There is plenty of shops, restaurants, and bars around. The hotel is perfect for families and couples. Breakfast was included and it was really good. The staff was very helpful and kind; we would definitely go back!

We booked two nights in this hotel through our agency in Belgium. Big mistake…Let me list some of the holiday ruining experiences: 1) from the moment one enters through the glass door into the patio, a non pleasant smell can be detected. One senses that very few people pass through this door. The patio is rather dimly lit and the atmosphere is frankly unwelcoming. For the check in, one is asked to sit on a table with the hotel manager and besides the formalities, a document needs to be signed with some housekeeping rules and disclaimers from the hotel in case of theft. A specific rule on the guests’ obligation to wash one’s dishes is highlighted. This all felt very patronizing. 2) if one stays in (one of the) ‘villas’, the message is conveyed that taxi trips are needed to get there. Beware, as the hotel manager will try to incur costs for transport to the guests. She tried with us twice 3) ‘villa’ was 10min drive from the hotel. At arrival, we found the same unpleasant smell inside. 4) breakfast (unfortunately included) requires guests to call the hotel manager in order to allow her to arrange for a taxi. Be prepared for having 30min to schedule for the operation. Worst breakfast ever seen in my life: eggs with a cheap saucage (the kind that can be found in a can), bread straight out of a plastic bag from the super market, no other choice than coffee or thee and this also counts for kids, one cup of yoghurt to share with 4 people. If one asks for more, or an alternative that every self respecting hotel would offer, one gets the standard answer ‘for this, a supplement needs to be paid’. 5) Early check out: negotiation needed to get a (paid!) breakfast to go

Breakfast was great and room was comfortable and clean

The staff was amazing from beginning to end. Reception was always there and answering any questions we had plus making sure we didn't need anything else. The ladies at the breakfast restaurant were very nice to our daughter and made her simple toddler foods so she could eat as well. The room was cleaned very well everyday. Everything worked as it should. The only thing we did not love were the beds. They were a bit hard and you could feel the springs sometimes. The hotel is just a few blocks from el Zocalo and there are a lot of restaurants nearby that were very good.

We will for sure visit Casa Divina in our next visit to Oaxaca. Excellent location close to Oaxaca city downtown (5-10 minutes walk), however very quiet (at least during our four days stay). Super clean, and furniture in good conditions in general. Close by convenient stores if you want to have some snacks and cold beverages at the room (small refrigerator). Garage options to park your car in case of need. Great breakfast with additional options for an extra fee. Hotel administration can arrange for you trips (private and shared ride) to archeological sites and local high value crafts (textile, ceramics, wood sculptures) located in town (0.5 to 1.0 hours drive). Tours are a little bit expensive, however the level of attention, provided safety and knowledge (history and crafts) of assigned drivers worth the price. Uber service, and the hotel can also call a taxi for you. Friendly and attentive staff. Only small issues: furniture can be improved, mostly having new beds or at least have new mattresses; Wifi signal sometimes weak upstairs, better reception at the first floor common area (tables and chairs available). If visiting archeological sites bring enough sunscreen and practice walking before, steps are always there. Hope you enjoy your next visit to Oaxaca and your new home at Casa Divina.

Staff is very knowledgeable and helpful.

Excellent property, food and all the staff