Ozgur K
September 30, 2021
We went to Blue Diamond Alya Hotel Alanya for our holiday. The next morning, an 80-kilo child, who was sliding down the slides in the pool, immediately followed my 9-year-old son. Before my son could get away, he slammed his whole body into his face. The sharp edges of the swimming goggles on my son's face split his upper and lower eyelids. Even though 3 months have passed, he continues to receive treatment and there will be a scar. After the incident, I checked all the signs around the pool and found no warning about waiting for the previous person to walk away after slipping. My son almost lost his life due to the negligence of the hotel. They charged us for 2 nights of accommodation only for one dinner, which upset all of us, and did not refund it. They didn't even apologize let alone refund. We understood why they took the payment in advance.
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