Guest User
June 6, 2024
Everything good at the hotel but if you’re using points as a member be careful. We used the cafe to eat breakfast before we checked out. When my husband went to use his Diamond Elite points for the bill, they wouldn’t apply them because they said we checked out at 8am. We were still sleeping at 8am!! So shady. They refused to reverse it. Don’t give people 11am check out time and then decide to randomly check them out first thing in the morning. Not sure I want to go back since this is how they value members.