Verified traveler
February 6, 2024
It was difficult from the beginning. We had a reservation for a King-size accessible room. We arrived right at check-in time, 3pm, and was told there were no more King-size beds and no accessible rooms. We ended up in a room with 2 queen beds (felt like double). We asked about price difference, there was none, My hisband was very persistent and we finally ending up with a $20 credit! I needed the accessible room, which is why we reserved it. The clerk at the desk didn't seem to care about anything- the reservation change, the need for accessibility, etc. It was supposed to be an anniversary celebration which started off on a bad note. We love Hilton hotels, and stay there as much as possible, but we have never been treated with such disregard. We will never stay at that hotel again,