Guest User
August 19, 2021
CONS: 1. The hotel tried to charge me not with the *********** price but with the price shown on their website. I have written a complaint to *********** but nobody has bothered to reply yet. When the hotel realised they would need to charge me with the price shown on ***********, they asked me to pay some extras, like food and bed for the kid despite our reservation clearly included two adults and one child. After a back and forth of emails and calls before the day of arrival, they confirmed the price was the one shown on ***********. However, after a couple of hours after checking in, they asked me to pay additional money for the kid's food. After an unpleasant quarrel, they backtracked but still insisted they were doing us a favour by not charging us with their price but with the one shown on ***********. After a couple of days of checking in, the price of our reservation was lowered but we were not returned the difference. I complained with *********** but not reply yet. 2. The hotel tries to save money on anything and everything. Food is generally tasty, but despite being offered as a buffet, food can't be touched because of Covid rules. It's not clear why there is such a rule. It's not a government rule and also people are all squeezed close to the buffet. My impression was that by being forced to ask waiters, guests eat less food. 3. There is a shuttle to the beach but the timetable is very limited, once an hour to the beach and once an hour from the beach. The trip takes five minutes. It's not understandable why trips can't be more frequent taking into account the driver sits there waiting and doing nothing for thirty minutes. 4. The Internet is very poor and works with sorts of vouchers. Again, I think the hotel doesn't want to invest more money on the Internet service. 5. The staff aren't very friendly with a few exceptions. 6. Two adults and one kid, full board, it's about 270 euros a day. It's much more expensive than 5 star (all inclusive) hotels in beautiful places like Antalya for instance. 7. The hotel asks extra charge for checking in earlier even if the room is ready. It's a bit absurd. The charge is half of the daily rate. Who would pay such money for checking in a couple of hours earlier? 8. Some medical procedures are included in the rate but it's difficult to book some of them because there are no available slots. 9. The beach isn't really great and the hotel is located far away from th city centre. PROS: 1. There is a lot of security personnel and the beach can be accessed only with a pass. 2. Food is tasty and there is a good variety of food. 3. The hotel is clean and the room are tidied up properly every day. 4. Kids can be left in the kids' room with a nanny. 5. There are nice swimming pools in the hotel. 6. The hotel is ideal for families.