Wrexham Town Centre

The food taste feel not good for me.

Had contacted them about early check in the day before. I was asked what time I would arrive from my 3 hour journey I said approximately 9am. I was told that wasn’t a problem. They would have the room ready. I arrived and had to wait 2 hours I weren’t impressed. I was told to have a walk about the town I am not able to do this due to mobility issues. Finally got to the room and it was so scruffy the vent slat was broken the room was freezing cold. Looked like a room from the 70’s. Totally Appalling breakfast was too. Had my plate full of water from the food sausages weren’t cooked by the looks I ended up with marmite on toast. Worst breakfast I’ve ever had. Won’t be staying again.

Everything was good except breakfast and some noisy kids in the room above jumping up and down at 7am.

The hotel is what you would want and expect from a Premier Inn. Situated practically at the train station and with easy road access it is extremely convenient. Parking could be a problem if busy but not on this occasion. Staff met were welcoming and thoughtful.

Awful check in a large queue and the self check in not working staff seemed overwhelmed some people came back with wrong room requirements despite being in front I waited nearly an hour the lady on reception could only say its my first day back, we are very busy etc. Room was good but again no bar, no offer to book dinner or breakfast the dining area always seems to be roped off I was going to try breakfast but found people complaining again in the reception area so I just left. I have stayed here many times mainly for the very favourable room rates but the service is so bad I wont be booking again. Parking charge is also a put off.

Unfortunately the hotel was disappointing. The rooms were far too hot with no working air con and windows could not be opened. The air vent was noisy all night, bed was lumpy and very uncomfortable. Room was dusty with cobwebs on walls and dust on skirting boards. Bathroom door lock didn't work. Extra charge for parking. However, The breakfast was great, fresh and lots of choice and regularly being topped up. Would not stay in the hotel again or recommend.

Great hotel. Friendly staff that were very attentive. Very Clean and inviting. The breakfast offers a wide variety of options. Free WiFi available to you if you want it. Perfect location for walking around Wrexham. We stayed there to see a Wrexham match, less than a 5 minute walk.

We’ve just left after a great 2 night stay here. Everything was great especially the majority of staff, who were extremely helpful, efficient and friendly. It was a very busy football and Easter weekend but we felt the staff worked hard to please the customers. The male manager was particularly helpful with placing the 6 of us together and also assisting us very patiently when one of the party had misplaced something. We ate there both nights and food was very good. All in all great value for money. It’s always the staff that makes the difference to these types of stays. Well done Team Wrexham ❤️

I rang and asked if we could do early check in, the woman on the phone said yes come at 1… so we parked our car and went to walk through an open door and some miserable woman shouted to us “this is a fire door” and said we couldn’t walk through. I walked around to the entrance and she said what can I do for you. I said we’ve been told to come at 1 for early check in, she said absolutely no chance so I tried to explain we’d be told we could and she said no 3pm onwards. So we went out, went to the football game and arrived at the hotel about 10 mins after full time. The queue was horrific. It took around an hour to check in. Me and my friend went to the “bar” to get us all a drink and it was literally a man stood next to a fridge, that took a while to get served and by this point we was all aggy because we was thirsty. Eventually got drinks and got in our rooms, went out for the evening, I got back and no usb sockets worked? I went downstairs and said our sockets don’t work, he said there’s nothing I can do about it tonight I said well can you move us rooms he said no we’re fully booked… so that was that. He did offer me a plug which didn’t work, so we charged our phones in car for as long as we could without draining battery. We paid for breakfast on booking, went down at 8.30am ish and the staff memeber said we’re fully booked for breakfast, I said we’ve already paid? He said you’re looking about an hour wait?! so I asked to have a refund and we’ll go elsewhere, the member of staff said yes although it’ll be in your bank in a few days. Overall very disappointed. You could tell the staff didn’t want to be there and with the chaos of checking in and long waits to be served/eat breakfast, we would not stay again. We’ve stayed in many premier inns before and this has to be the worst stay we’ve ever had.