Turtle Beach by Elegant Hotels - All Inclusive

Would not recommend. Had to flag down housekeeping to get washcloths and towels. Room wasn’t cleaned daily. The reception at the restaurants was rude. Arrived for 7pm reservation at 645 and stated that we were a little early and was told “you’re a lot early”. Beaches are too rough for swimming. No one to wait on you on the beach or by the pool. Have stayed at other resorts with much better service. I figured the smaller resort would be more accommodating. I was mistaken.

Location and property excellent. Rooms are in dire need of renovation. Old moldy showers. Loose handles. Toilets barely flush, poor layout, OLD furniture. AC was v good.

Amazing stay, relaxing and therapeutic with the beach access. I would definitely recommend and visit with my family and friends ASAP.

ARRIVAL: We booked with WestJet vacations. When we walked out of the airport, there was no WestJet sign. I randomly came up to a Virgin Tours booth to ask if the lady there knew where we can find WestJet vacations, and she said right here! She then walked over to the SunTours Caribbean booth and gave us our welcome package and arranged for a taxi to take us to the hotel. We didn’t know that this was operated by SunTours. Something to keep in mind for anyone booking with WestJet. Taxi dropped us off at the hotel. There was no one there to greet us. Meaning, the concierge was not at his desk. So, we grabbed our luggage and headed upstairs to the left. Reception was just up the stairs and the ladies at the front were very lovely. Offered us some rum punch and checked us in. Check in we smooth. NOTE: There is a $9.72 USD room levy the government charges per night per room. The hotel charges a tourism fee of $2 USD per room per night which you can opt out of at any time. Our room wasn’t ready, so we had to wait until they emailed us. We went over to the Sand Trap bar and had a quick bite. The room was ready just about an hour after we arrived. We had someone escort us and give us a tour as we were walking to the room. He explained everything about the hotel and how everything works in the room. ROOMS: Beds are super comfy, and linens are fresh and lovely. However, this hotel is advertised as a 4*+ hotel - The rooms did not meet that expectation. They are extremely outdated and need to be completely renovated. Keep in mind, the rooms provided everything you needed to have an amazing stay. The aesthetics should not stop you from coming to this hotel. FOOD: Before I get into the resort - Oistins Fish Fry on Friday night is a must. Do not miss out on this. It’s a fish market that has food stalls. Pat’s is the most popular one, but they’re all very good. It’s family friendly. They have a big stage with a DJ. It’s a lot of fun. Go earlier (5:45-6pm) and take a walk on the Pier and maybe catch someone feeding the turtles. There is plenty of room to sit. If you go after 8pm, be prepared for longer waits for food. Bring cash. Dance the night away. CHELONIA RESTAURANT (Buffet): • This Restaurant is situated in, what looks like, where either the lobby bar or the entertainment bar should be. There is no actual buffet restaurant to walk into. It’s an open space that is set up like a restaurant with the food presented catering style. There is A LOT of hand touching happening with this type of set up. Everyone is opening the lids; some leave it open. Some people take stuff with their hands instead of using the provided utensils. But that is not the hotel’s fault. That happens at any buffet. The food is always the same for breakfast. We didn’t not go there for lunch, but dinner was always similar as well. There are no theme nights. I don’t know if that matters to anyone. Yes, there are birds flying around. No, they are not scary. But yes, they're a little annoy

The staff

I went here with my sisters and a friend for a birthday celebration. This resort was amazing. No complaints at all.

My stay at Turtle Beach Resort was the best ever. Clean rooms, spectacular setting, pink/white beaches and above all, an incredibly friendly staff. The hotels' water sports location with Dario and Ronaldo managing it, was my personal happy place.

It was good. Did not standout as above or below.

We took our 2 sons (3&4yrs) for 4 nights and we have zero regrets. The food selection was wide with a refreshing amount of fresh fruit always available. My younger son drank too much pool water and took sick, and the staff handled it very well. When my son was on the mend he requested banana and yogurt well after dinner and the bar staff accommodated the request easily. I cannot praise the playroom staff enough. The children begged to go to the playroom everyday. The ice cream parlour was also a hit. The staff really made the stay top class. Even the security personnel made sure to ask how my son was doing. Everyone was warm and friendly! I definitely recommend Turtle Beach for a family vacation!