We had high hopes for Epacha based on the website and description of the facilities provided - it managed to disappoint on every level. We were two families travelling round Namibia independently and we were looking forward to a comfortable stay on Epacha's private reserve - Epacha didn't meet any of our expectations. The decor for this place is 1970s hunting lodge, out of step with modern day conservation and wildlife norms and nothing else seems to have been updated since - Zebra skin chairs with the mane down the middle of the seat were frankly just grim. The chalets are up the hill from the main building - they do provide golf buggies to take you up there, but they often have flat batteries which defeats the purposes - once in your chalet, there is no intercom or phone to get any service and there is no mobile reception or WIFI either - room service does not exist! The kitchen is extremely average - lunch service if you're not on safari is a disaster, very slow, missed orders, poor quality - the set menu for dinner is eclectic at best and the kitchen needs to lower expectations to a level the chef can match. The pool deck is filthy, black feet all round and no service from the bar for drinks despite the waiter looking bored behind the counter all day. The biggest concern was that one of the members of staff was wasted drunk at night, wandering among the chalets as we headed back up the hill to our room - travelling with four girls, with no way of contacting reception if there was an issue, this was a huge red flag and I would warn anyone to think very carefully whether to stay here or take another option in the area.