Courtyard Oklahoma City Northwest

The front desk staff and one other gentleman that was mopping the lobby were so nice and helpful, they seemed to really care about their job. The first room we were given was still dirty and when we returned to the front desk, the clerk seemed embarrassed that her computer system had incorrect data on the availability of that room and was very apologetic. She then had the gentleman mopping go check 3 other rooms to make sure that they were clean while she helped another guest. He returned with a cheerful attitude to let us all know that they were clean. We were given another room, it was clean EXCEPT for the hand towels that had been left drying on top of the shower curtain. No big deal, we just took them down, but I think housekeeping might need some additional help or possible coaching on quality work. This is an older property so it’s kept as clean as possible, there were rust stains in the shower and stains on the couch.

It was fine. Cons: There was some kind of sauce/dirt on the elevator buttons, and the building seemed rather old. My A/C made some noises that made it hard to sleep with it on. Pros: I felt safe and it was in a convenient area

Great staff and area to stay in.

Noisy air conditioning and traffic noise from the balcony, housekeeping was hit & miss on if the rubbish would be emptied, whether or not the coffee would be replaced or beds made, the one and only time we saw the bar open we asked for a soft drink and the girl said to see the front desk instead, other than that it was dead. Indoor pool was OK, location is good, overall not really ideal for a family stay.

Very nice two days.

It's unfortunate, but we felt extreme disappointment with the experience my family and I had during our recent stay at this hotel. As Platinum Elite members, we have come to expect a certain level of service and accommodation, particularly upon arrival, but our most recent visit fell far short of even the most basic expectations. Despite our loyalty and frequent patronage, upon arrival, there was no acknowledgment of our Platinum Elite status. This lack of recognition was disheartening, to say the least. Even the lowest tier of Bonvoy hotels has treated us incredibly upon arrival, unlike this hotel. Furthermore, the issues we encountered with our room were simply unacceptable. The fact that the door was propped open upon our arrival raised serious security concerns, particularly as I was traveling with my wife and two daughters. It was unsettling to say the least, and I had to thoroughly inspect the room before allowing our family to enter. Moreover, the room lacked basic amenities that were advertised and expected. The absence of a microwave, despite your hotel's own promotional materials depicting otherwise, was a significant inconvenience, particularly when we had purchased food that required heating from the front desk, as the clerk should have told us afterwards. When we went back downstairs to use the microwave she made it sound like we should have known that (when, like I said, the promo photos show microwaves in the rooms). Additionally, the cleanliness of the room left much to be desired, with hair found in both the bedding and towels. The discrepancy in bed sizes was another frustrating aspect of our stay. We specifically booked queen beds, as we do at home, only to find that the beds provided were far from queen-sized. Even simple requests, such as bathroom toiletries, were met with inefficiency and delay. It took a call to the front desk to have these brought to our room, which was an unnecessary inconvenience. The lack of concern and indifference displayed by your staff when we raised these issues was perhaps the most disappointing aspect of all. Despite our efforts to bring these concerns to your attention, it was evident that our feedback fell on deaf ears. Overall, our experience at your establishment was deeply disappointing, and it pains me to say that we will not be returning. As loyal patrons, we expected better treatment and service. It is my sincere hope that you take this feedback seriously and take steps to improve the quality of service at your establishment.

Very nice staff good rooms 10/10

During check in the gentleman at the desk spoke maybe two words. Didn’t tell me what i was being charged just asked me to swipe my card. Then handed me the room keys. I had to ask what room I was in and he told me. There were ants crawling on the toilet and tub. The overall room wasn’t bad but there was hair in the bathroom and shower. We left our room to find a snack later in the evening and there was a horrible sewer smell in the hall way that worsened the closer we got to the gym/pool area. Not the worst stay, but don’t plan on coming back. We are frugal with our money and will probably pay the extra $50 to stay at the Embassy Suites up the road as we did a few weeks ago.