My husband and I booked a room for our 14th wedding anniversary. Unfortunately our home was hit in the recent EF4 tornado that came through northeastern Oklahoma. We are still dealing with so much at home from the destruction caused by the tornado that we felt it would be in the best interest of our family to cancel our trip. My husband called to cancel over a week before our scheduled stay and Governor's Suites refused to cancel our reservation and said they will be charging us the full amount whether we show up or not. We were already saddened that we would have to cancel our anniversary trip, but to be told we will still have to pay for it is even more disheartening. When my husband called, he asked to speak to a manager to explain our situation, but the desk attendant hung up on him! I would not recommend this hotel to anyone. The customer service is horrible and they have absolutely NO compassion.