Extended Stay America Suites - Oklahoma City - Northwest

I love staying at this hotel its more like a home so will definitely stay here again

Wonderful place to stay

The bathroom was outdated and looked dirty. The tv remote was missing the back cover. No towels I had to ask for them.

No cockroaches. Staff is cool

Booked a hotel through **********, extended stay northwest Oklahoma City. Rhonda at the front desk was incredibly rude. Refused to let me check in before 6, even though i had a reservation that allowed me to check in at 3. Said it s their policy for 3rd party bookkngs. I paid for a 3 check in, and neither the hotel or hotels com would do anything about it. The entire hotel smells like urine. The room was sisgusting!! Funky stuff all over the bathroom counter. Neither the hotel or ********** would give a refund. There sketchy men drinking in the parking lot. When i complained about the check in time. Rhomda at the front desk threatened not to give me a room. I wish i had taken her up on it, but i hadnt seen the room at that point. So we can't stay here. Its unsanitary, unsafe and if you don't like the service or quality, they threaten to deny you booking at their crappy hotel. Tried several other hotels in the area and all were booked. So apparentjy hotels com does not stand behind the service they provide. They need approval from the very hotel where I was treated like trash, ignored when initially tried ck in and then threatened. Whatever changes hotels com has made, it has not made them better. I've used them exclusively for travel for many years. Neither myself or my fiancé will use them again. Any service that is setup to allow such abusive practices is not a service worth the trouble. Any company that is ok with leaving a single mom and her daughter in an

Great

Stay away from this hotel. It looks like a horror film. The room smelled like cat (or human) pee, cigarette ash everywhere, stained bedding, cigarette holes on the sofa. Bill, the GM, gave us the worst customer service experience I have ever had. We walked in and the front desk was unattended twice, had to wait for him to come out from the back and was clearly bothered we were there. We asked for a refund and he said sorry we were “screwed” and asked us “how is this for customer service?” The home 2 suites by Hilton less than a mile down the street is so nice and clean and a cheaper price. Book them all day! STAY AWAY from this hotel! You couldn’t pay me to lay my head down on that bed. We are still trying to get in contact with customer service but as of now they refuse to contact us.

The room wasn't even mopped. We got a room with two beds and a pull-out couch, the pull-out couch was needed for our number of people. We got there late because we're traveling, and there was no sheets pillows or blankets in the room for the pull out couch. The lady at the counter refused to give us any linens for the bed and then threaten to call the cops on me because I ask for corporate's number. There was SOO much mold build up beneath the pull out bed mattress that when we pulled the bed out the room filled with a gross smell. We quickly left, didn't even stay. I would recommended stay anywhere else but there. I got video of all the mold on the couch and how dirty the room was and I'm still waiting to hear back from corporate.

Upon walking in, the hotel reeked of pot. The desk clerk,Kelly, told me they had no room and were full … even after I told her I had a reservation. I stood firm and was given a room. Mind you it was after 1:00 am, not sure who she was saving that room for. There were 3 people hanging out in the small lobby on their phones.. at 1 am. Odd. This clerk was rude during the entire exchange. The room itself was barren and dirty. There was trash stuffed between the wall and heater/ac. The carpet was dirty and the nightstand had crumbs on it. There was no trash can in the entire room. Shampoo no conditioner no body wash no lotion. Had to call the desk if you wanted anything … things that are standard in other extended stays. There is no way I would call after the rudeness of the clerk. The bed linens appeared clean. I had originally booked for 3 nights, but checked out in the am. The morning clerk was friendly though did not ask why I was leaving. He said he would Refund money. So far (4 days) it has not happened. This is a classic example of you get what you pay for.