Club Aqua Plaza

We’ve just returned from a 7 day family holiday at this resort. Disappointing to say the least. There is no way this is a 4* resort, 2* is being generous. We had issues upon arrival where they didn’t have our rooms and some of the party had to sleep in an alternative room for the night until theirs was ready. Not ideal with 3 young children arriving very late in the evening. Check in staff didn’t admit to the mess up either and just tried to avoid us at check in hoping that would resolve the situation?! We travelled with a 9 month old baby and our room had a faulty aircon unit (cooler outside than in our room). Complained to reception 4 times about this but it was never fixed and fobbed off about it being checked by technical staff. By day 4 I had lost patience and demanded to move rooms if it couldn’t be fixed. Funnily enough, we moved rooms later that day. Beds are like sleeping on a rock. Awful. Rooms are dated unless you are in the family superior rooms which are new but clearly rushed to get done as multiple issues in those too (light fittings not fixed to wall properly, wires not safely put away etc). Food is bland and same every day. No variety at all. Slides were fun for the kids but this hotel honestly needs a massive revamp to say it’s a 4*. Wouldn’t return.

The staff make this hotel - yes it isn’t 5 star but you are NOT paying 5 star money. It doesn’t claim to be the Rixos. We were originally given the standard family room which was clean and ok to be fair, but asked mr baresh (reception manager) if we could pay for a an upgrade. After checking availability he offered us the family room in the new block (the aqua park entrance). And these were so much nicer, well worth paying the extra if you can. The pool slides were more than adequate for our 3 children. The resort isn’t massive and I prefer that so you can get about quite easily. Yes it is mainly orientated towards German/Russian guests, cos 80% are from there so why wouldn’t they cater for them. Food was ok but we were there 10 nights so of course it got boring, breakfast was the best for us and on one of the nights they had chicken shawarma which was lovely. Some of the desserts…. Wow.. one of the days we found milk cake and it was gorgeous. Mr Ahmed who is the food and beverage and is a true gentleman. He made so much effort with our family and treated us like we were his family and not just guests. He really is a TRUE asset to Club Aqua. Everyday we would walk into the food hall he would come say hi, ask how everything is going. The day we left he walked us to our transfer vehicle and waved us off. We nearly all had tears saying bye to him :-( and one of his new staff members, Mehdi (young girl that greets you at the entrance to the food hall) is so cute and kind hearted, made so much effort with my son. Even though she doesn’t speak much English but used google translate to communicate with us. These 2 people truly made every penny we spent on this holiday worthwhile. And you can tell when certain staff members are fake and just looking for tip. But mr Ahmed and Mehdi were so genuine. The beach is nothing special - in 10 days we went twice. The location is a bit remote, there’s Alaara bazaar 10 minute walk which is ok but NOT cheap. To be fair nothing is really cheap here. Everything is in Euros, even though their currency is lira! Alanya is worth going to but again it will cost like £50 to get there in a taxi! buses are so much cheaper, like £1-£2 but didn’t want the hassle with 3 kids. But the clothes/bags/watches are so much better quality in Alanya town compared to Alaara Bazaar. If your wanting to go shopping or do stuff I would pick a hotel more in Alanya etc as this is out in middle of no where

I have to say, I don't think this hotel deserves a 4 star rating, the building is a little tired and the food could be better. The staff are great, the water park is fun and some of the entertainment is brilliant. You have to put up with a shower that scrolls through cold to hot every 20 seconds, the fact you're in the middle of nowhere and the menu doesn't alter much during the week but besides that, the place is OK. Would I go there again, probably not.

We had a great time in Aqua Plaza, the staff is really nice and lovely. Big thanks to the kitchen, especially Ilyas and the Service Manager Ahmet. The room was really nice, comfortable and clean. The Shows in the evening were really fabulous and glamouros.