Best Western Plus Olathe Hotel

Not as pictured. On the plus, the bed was very comfy and linens were nice. Furniture is old. No shampoo or body wash in dispensers. Bathroom very small. Sink very small. This place has new carpet and paint but it is still an old hotel that has not been well cared for. Elevator very dirty. For a couple bucks more get a better place.

Did the job

This hitel gad a comfortable bed and nice size room. I was disappointed the pool was out of serive our whole stay. I booked this hitel based on having a pool.

I had a paid room through Priceline. I arrived at 2 a.m. and the front desk computer was down. The clerk was apologetic but could not identify which rooms were occupied or vacant, so I could not get my room! She actually woke up people in 2 rooms to see if they were occupied! After 40 minutes the computer resumed working and she found a room for me. (By the way, I asked her to call whoever could fix the computer and she said she would not because they were sleeping. I guess managers need their sleep more than customers.) Then there were literally NO parking places. Big semi cabs and tow trucks and other oversized vehicles occupied most parking stalls behind the motel, and the few stalls in front were occupied by cars. Finally I had to park in a handicap spot. Due to these delays, I did not walk into my room until 3 a.m., very tired after a long road trip. I lost almost a full hour at check-in due to their faulty computer (and trying to find parking). This is unforgiveable for a big chain motel. I walked into a stifling hot and humid room. The wall thermostat said it was 79 degrees. I turned the thermostat to 72 and the loud clanking compressor in the AC unit kicked on, but it cycled on and off constantly all night long, and it took until the next morning to get the room down to 72. (It was in the 50s outside, but so hot inside the room.) The mattress on the bed had deep indentations from too many bodies before me. There was a deep hollow in the mattress. This is unforgiveable. And the pillows were tiny postage stamp size and not very comfortable. This was a really bad experience: 1. No functioning front desk computer so no room (for 40 minutes). 2. No parking spaces except handicapped (another 20 minutes lost). 3. Very uncomfortable mattress, long past its expiration date. I definitely will not be back.

Very nice accommodations.

I love this place

Staff was friendly room was clean and roomy bed was comfortable breakfast was good this area very nice but rest of the place very run down especially pool area which is in much need of repair and redo.

This is my first time staying at a Best Western facility and my experience was not at all pleasant. First I noticed that we only had 2 towels for a double bed room, then our toilet didn’t work well, when using the towels that were already in the room we noticed they were stained as if they were not washed well I don't know if it was wine or blood but it was quite noticeable. To finish when I decided to sleep and rest, my bed had a dent that didn’t allow me to get comfortable anywhere. The staff at the front desk are quite friendly, and this hotel has a policy of communicating what is not correct to improve it. I hope they find a solution to this bad experience during my 4 night stay.

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