Hyatt Regency Greenwich

It was an amazing stay! Highly recommended !

Last minute booking and the front desk service was amazing and will come back again!

This property remains "under renovation" as it has been for the past three years. Even though they continue to do Wedding/Banquet/Conference events, they offer no in house Food and Beverage beyond Room Service and something resembling a Convenience Store. There are "two star" Economy Lodging properties that offer guests more in the way of amenities than this outfit does at present. But I will acknowledge that their renovations of their Bar and common area the Regency brand calls an "Atrium" is proceeding, and presently is scheduled for a July 31 "Grand Opening (they have nicely redecorated rooms - or at least the one assigned to me)". However, in the meantime, if you are willing to pay Four Star rates for a Two Star property, fine. Otherwise, you find several "two stars" major (I guess) brands some two miles to the East (or on the flip, a Five Star one mile to the East).

Stayed here many, many times over the last 10 years but the last 4 have been NOT good. Will not be staying here anymore. Unfriendly front staff, no restaurant, and construction in the entire lobby area for 2 years now.

No restaurant, no bar, very run down room. Overpriced for what it was, $120 a night would be generous for the experience.

Excellent as always. Close to NYC where we go for medical appointments.

My wife, son and I stayed at the Hyatt Regency Greenwich from June 21 to June 23. It was a very poor experience. We had a king size bed and a rollaway, which is common when we travel. When it was time to go to sleep, my son complained at how uncomfortable it was. Figuring he was just being dramatic, I offered to take the rollaway. His complaints did not do justice to how bad it was. The springs were sticking out and jabbed me, and every time I moved it made a loud squeaking sound. I figured I would fall asleep and it would not matter. Unfortunately, it was so bad I was unable to sleep, and got perhaps 20-30 minutes of sleep. It was truly the most uncomfortable bed I have ever slept in. The next morning, I went to the front desk and explained the problem. I asked that they swap out the bed for a better rollaway and to please make sure it is much better. When we got back that evening, there was no rollaway bed at all. So I called the front desk. Unfortunately, calling the front desk is a frustrating ordeal because the front desk button connects to the AI Help tool, so you need to go through several steps to speak with someone at the front desk. When I finally spoke with someone, I told them about the prior night, the conversation with the front desk person that morning, etc. I asked them to make sure that the new rollaway was more comfortable. When housekeeping showed up, it was the same bed (or at least, almost the same). The housekeeping guy was apologetic and said this was all they had. I was pretty upset. In fairness, he brought me a duvet so I could put it over the mattress to make it better (it didn't). I then hit the wake up call button, and it transferred me to the AI Help tool, but unfortunately, there is no option to request a wake up call. So I had to go through multiple menus to speak with a representative. I requested a wake up call for 4:05am as we had a 6:30am flight. I confirmed the time. The wake up call never came. (Fortunately, because the mattress was so poor, I did not sleep and we also set the alarms on our phones so we woke up.) I was little more than frustrated, so before we left for the airport, I stopped at the front desk. I explained the situation and asked that a manager call me (I left my cell number). Nobody called. This is the first negative review I have every posted about a hotel in my life. It was a miserable experience and I will never stay at a Hyatt again.