Gorgeous, well-maintained property with ideal pool and beach access within steps of each other. The natural beauty was really breathtaking. Food was fresh and great, and the restaurants were very accommodating of our dietary/allergy restrictions. The staff was especially welcoming and friendly to our small kids at every interaction. The rooms were clean, very spacious, comfortable, well appointed, and elegantly decorated. They need more/any attendants/wait staff at the pool and beach. This is a missed opportunity to level up the customer service, but also upsell food, drinks, etc. The tiles around the pool and the tiles in the rooms are super slippery when wet, which was a challenge with small kids coming out of the pool or off the beach. A coat of no-slip sealant would remedy that. I sent the following message to the hotel after our stay, and have not received a response after several weeks. I think Carlisle Bay has the potential to be a AAA 5 Diamond-level property if they make a few adjustments. “To the general manager, My family had a lovely experience at Carlisle Bay that ended on a sour note. I share it with you in hopes that it can be an opportunity for training. Before booking our stay, we identified that we wanted two suites with the all inclusive package, plus one suite with the breakfast package. We not only verified through our travel agent that arrangement was permitted, but we also called the hotel directly to further verify. Our rooms were not ready upon arrival, so we were encouraged to have lunch while we waited. We didn’t have room numbers yet, but provided our names, and were informed that our bill would be updated accordingly. While checking out, I pointed out that we were charged for the entirety of that lunch, while the meal should have been included for two of the three suites. The agent we were speaking to became visibly agitated and proceeded to tell us that we should not have booked two suites with the all inclusive package and one suite without the all inclusive package because we are one family. I replied that we verified that was permitted before booking to which she angrily responded, “Well it should never be permitted! It should never be permitted! It defeats the purpose. That should never be permitted.” I then further clarified that at every meal, we identified to the staff that we should be charged for the one suite without the all inclusive package, and signed separate bills to ensure fair payment. Moreover, we came to the front desk partway through the stay to make sure that we were, in fact, being charged for those meals. If the agent feels the hotel’s policy to permit guests in separate suites reserving the package that best suits their needs, or feels that the restaurant staff did not appropriately charge us, that could have been an appropriate conversation for her to initiate with her manager, not with a guest. The agent’s response was unprofessional in its tone and content, particularly in front o