Urban Hotel Santa Eulalia

Very good value. For. Money. STAff. Wre very helpful and in good location.

Highly recommended hotel with attentive staff and a privileged location just three blocks from the sea. A perfect choice for a relaxing getaway or if, like me, you are going for work. The rooms were comfortable and the breakfast very good. I will definitely return!

Good value for money. Although the room was small, it was good enough for a short stay. the pros are the location/views, pool and solarium on the top floor. Great if you want a laid back hotel, rather than a busy large resort style of hotel. Service was friendly.

we have been scammed by the hotel. We paid for a superior double room and got an unrenovated standard double room with a view to the praking space, cobwebs in the wardrobe. Room is different the from the picture (floor, bathroom), it is next to the reception and it is noisy, we can hear all noises from the reception all night long. we asked reception to contact with manager but we can't and receptionist told usbto contact with the reservation place. Menager was supposed to be available after breakfast but was not. According to photos from the hotel website im sure what we got is unrenovated standard double. We try to contact with help center but they send all the time the same message that they can not help because the booking was made by another company -travel compass limited, for which there are no leads and a company with the same name based in Malta claims that it is not her. booking not responding, hotel manager not responding, their hotel company not responding. the hotel is cheating customers, photos of their standard and superior rooms on booking are photos of the same rooms, other than the one we received. I asked for and invoice and i was refused.

Upon checking out of the hotel, there was no member of staff present at reception, so I left the key on the reception desk and headed outside to wait for my taxi (4am). Soon after, an angry male receptionist charged out of the hotel towards me with a card machine demanding that I pay for items used in the mini fridge. I explained to him that nobody was present at reception, I have a taxi to get to the airport, and they have my card details when I paid to debit the mini fridge items - it is not my responsibility to ensure the reception is staffed. He demanded that I gollow him into the bedroom I stayed in to calculate the cost of the items used (what type of check out is this?). After angry and threatening behaviour from the male staff member (e.g., tellong me I need to be careful), I would suggest to all people considering this hotel to look elsewhere. Disgusting customer service (almost as bad as the noisy main road outside the hotel and the non sound-proof doors, meaning you cannot sleep at night time). Disgusting, do not ruin your holiday by staying here. Advice: 1. Ensure reception is staffed for people to check out. People have taxis to attend to so we cannot wait for you to decide to do your job. 2. Before demanding money for mini fridge items (which was your idea of a check out), perhaps ask us how our stay was, etc. British tourists avoid this place.

Nice hotel with really friendly and helpful staff, Jr the receptionist did an amazing job checking us in and familiarising us with the facilities and what’s in the area. It was also really nice that they allowed us to use the pool even after we had to check out. Would definitely stay again.

It very dated on the outside but clean and modern inside. The staff were friendly and room service was excellent.