Holiday Inn Express & Suites Omaha West

Always stay here when I’m in that area for work.

Why is it so hard to install shower curtain rods level. The purpose of this style curtain rod is to expand the tub space. The way it is installed (see photos uploaded) the curtain tends to fall down the rod. It does hang lower at the center, and draps across bottom of tub. Nothing worse than stepping on wet cloth while showering. I will bet any manager that had a shower curtain installed in their own home like this would have it corrected. Might as well install straight rods. I hate this new trend hotels are doing by installing bottles of bathing fluids. Sure it appears secure that no one can tamper with product. Don't fool yourselves, much easier to open than you think. Bring your own supplies, hotels probably prefer this anyway, less expense and wast if opened product. When the mattresses have obvious divits it is time (part time) to rotate or flip mattresses. Better yet when they get to this point replace them. Not comfortable at all.

The hotel is new and clean. The front desk is friendly. Nice place to stay, little bit on edge of town but lots of building going on. My gripe is that we stayed there for four days, spent over $800 and they charged us a $7.00 late fee because we arrived at 6:00 a.m. on our first night. Mind you, we paid in full for the night and I called them in advance to let them know we would be arriving late. Because of work commitments, we had to drive through the night and had to sleep a couple hours before attending our granddaughter's baptism. Seriously, a $7.00 bogus charge on an $800 plus bill???? Review your bills. I have emailed and asked for an explanation.

If you are taller than 5'5" you will have to duck down to use the shower. The shower head is super low. I was close to hitting my head and I'm 5'4". However, I liked that they had full bottles with pumps for shampoo and conditioner. They were locked in so No one could mess with what is in them. The pool was small and chilly but nice. The guy at the front desk when we checked in was very nice. We got a room with 2 queens and a pull out sofa. There was no bedding for the sofa bed in the bag. They brought it very fast when I called though. The beds were better than most hotel beds. It was nice to have a choice on pillows. They had soft and firm ones and they were labeled. Sleeping was a challenge though for 2 reasons. First, the heater worked well, but every time it turned on the wands on the curtains would click together the whole time but we didn't want them open. The worst thing was that in the walls there was a really weird noise more often than not. The closest I can describe it is like rain on a tin roof, but in the walls and loud. We were on 2nd floor. The room was spacious and clean. The breakfast was one of the best hotel breakfasts we've had. Oh, they also had a nice outlet in the bathroom that had a built in night light so you didn't have to turn on the huge light if you needed the bathroom at night.

Great hotel ! We will be back !

The bathroom could use a good cleaning. Beds were extremely uncomfortable Staff was very kind

I love the stuffed dogs in lobby to show its pet friendly

The staff were very friendly and helpful. The room was clean and nice. The quality of the bed and pillows was poor. They were very hard and seemed old. The hotel was also loud, you could easily hear noise from other rooms and the hallway. And in the morning the horrible smell of bacon flooded the hotel. We could even smell it in our room on the 3rd floor. Overall, it was fine and worked for the 1 night we stayed there but I wouldn’t stay more than 1 night