Element Omaha Midtown Crossing

It was only a few days lapsed after the the free cancellation period. We appealed for a 50% refund but was denied. Very disappointed with the Hotel Management . The registration to attend the AGM Berkshire failed, thus causing us to cancel the trip. The appeal for cancellation was 3 weeks before the actual booking date. Will never book the same hotel again for the next trip to Berkshire AGM in 2025.

Stayed a couple of nights. Modern, clean and good location. Included breakfast was great You must request housekeeping and they centrally control the room temperature. Room temp change must be requested from the front desk. Nice for eco conscience but a bit annoying. Would stay again.

Horrible hotel to stay at when you want sleep! Was on the 7th floor. Woke up 10-12 times throughout the night because of people fighting/yelling. Called front desk and nobody ever answered.

Definitely enjoyed staying here.

Cleanness is wonderful! Would recommend to anyone! Great place to stay!

We liked the room setup and nearby dining and shopping.

Our room had a bad smell. The staff did try to assist - we appreciated that. The breakfast was not like it used to be there.. it was bland and much lower quality than in the past. Was very disappointing and we used to love staying there.

the staff were amazing and the room was clean, the amenities offered were appreciated and the distance to midtown along with the price definitely made the stay great

I checked in late at night and did not see the bathroom until the next morning. It had not been cleaned (trust me, you do not want those details). I asked that it be cleaned that morning and was promised that it would be done within 30 minutes. Same promise 1 hour later. Same promise 1 1/2 later. 2 hours later, still not cleaned and was told they were too busy to clean it. I was allowed to clean the bathroom it on my own if I could find cleaning supplies. I located the cleaning person on my floor, borrowed her products and did an admittedly poor job of cleaning. I asked to speak to the manager - was told no management was on site for the weekend. I followed up the next week and tried to set a time to talk, but management (the same person responding to the online reviews) ceased all communications. Forgetting to clean a bathroom is one thing, but not cleaning it after notice is inexcusable as is "allowing" me to clean it and the lack of follow up from management. Four strikes is too many. I hope this is not a routine occurrence, but not worth the risk. I and the twenty or so other people I was with will not be staying her again.