Port Stephens Koala Sanctuary

Overall, I can't find any faults with this place. Communication was excellent from booking to the end of my stay. The staff is exceptionally friendly, and the place is meticulously clean and tidy. The sanctuary is thoughtfully designed and efficiently run. There's a wonderful sense of satisfaction knowing that your stay contributes to funding and sustaining the Koala Hospital.

Amazing customer service. All the staff went out of their way to making sure we enjoyed our stay. Ali was fantastic. Everyone seemed very happy about what they do.

Brilliant work undertaken at the koala sanctuary. Absolutely captured our hearts; we cannot wait to go back. We loved every minute of our stay

It was lovely and quiet. The staff were very nice and helpful. Everything was perfect. The grouting between the floor tiles in our bathroom needed to be redone, it looked a bit mouldy. We couldn’t connect to the wifi from our room. The koalas were gorgeous. I would definitely recommend staying here and will be going back!

Wonderful stay. Brilliant service, spacious, updated and well equipped rooms, and of course, the koalas!

Friendly staff. Comfortable accommodation. Great guided tour of the koala sanctuary.

Fantastic stay. The staff are all warm and welcoming. Sam, our guide for the koala tour was knowledgable, informative and passionate.

Stayed in connected suites with our family recently. Staff very friendly and helpful throughout from reception through to the housekeeping staff. The walk through to Samurai beach takes about 20min , half of which is along sand track which is well used by trail bikes and 4WDs so good to keep small children close. The beach itself is a bit open and is legal naturist beach and together with the 4WD traffic not a great place to hang out with kids. The park itself is quiet and well maintained. There were only 4 BBQ hotplates but was no problem getting access to one while we were there. The koala tour was quite interesting and were able to see a few sleepy koalas in the trees.. The onsite cafe is good for a morning coffee but otherwise offerings were quite limited. The rooms were comfortable, modern and clean and provided a comfortable sleep. They are equipped with TV which we didn't get around to watching. The kitchenette is very basic with just a fridge, microwave and toaster. There is no hot plate or sink although basins are provided for washing up for a bit of the camping experience . A little over priced for the quality but still quite comfortable and good to know some of fee is going to help the koalas . All in all family enjoyed ourselves and was a good base for exploring the area.